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Nursing HomeMedicaid Investigative

Le Reve Rehabilitation & Memory Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3309 Dilido Road, Dallas, TX 75228108 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 33 Google reviews

5
4
3
2
1

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7/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • High staff turnover (73%)
  • High RN turnover (100%)

Bottom 25% in Texas · Critically understaffed (RN) · Very high staff turnover · $170,461 in fines · Abuse citation

Source: Medicare data

What this means for your family

While the facility offers a beautiful, modern environment and excellent rehabilitation therapy, there are alarming recent reports of patient neglect and poor communication. If you choose this facility, you must implement a strict schedule for in-person checks and demand a direct line of communication with the administration to ensure your loved one's hygiene and safety are being maintained.

Google Reviews

Google Reviews

33 reviews on Google
Families considering Le Reve will find a stark divide in experiences: while some praise the modern, beautiful building and professional therapy teams, several recent reviews allege severe neglect, including hygiene issues and patient falls. While some long-term residents receive attentive care, there are serious, recurring allegations regarding poor communication from administration and inadequate monitoring of resident safety.

Quality Themes

Tap a score for details
Food5.0Staff3.0Clean5.0ActivitiesN/AMedsN/AMemory5.0Comms2.0ValueN/A

Strengths

  • Modern and beautiful facility
  • High-quality rehabilitation and therapy services
  • Clean and pleasant-smelling environment
  • Friendly and attentive nursing staff in certain departments

Concerns

  • Patient neglect and hygiene issues (mentioned by 2 reviewers)
  • Poor communication from administration and difficulty reaching staff via phone (mentioned by 2 reviewers)
  • Safety issues including patient falls and lack of supervision (mentioned by 2 reviewers)
  • Loss or mishandling of resident belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(3)4.02021(4)3.42022(5)2.72023(7)3.72024(6)2.92025(11)

Distribution · 36 analyzed

5
20
4
1
3
1
2
0
1
14

How They Respond to Reviews

13%response rate
Defensive

The owner responds to negative reviews by directly contradicting the reviewer's claims and shifting blame onto the family or state regulations. While they attempt to address specific points, the tone is often argumentative and focused on justifying the facility's actions.

Questions for Your Tour

  • 1The facility looks so modern and beautiful; how do you ensure that the high standard of cleanliness is maintained in every resident's room every day?
  • 2We are very interested in the rehabilitation services here; could you walk us through how the therapy team coordinates with the nursing staff for a resident's daily care?
  • 3What specific protocols are in place to ensure residents are closely supervised and kept safe from falls, especially during the night?
  • 4How does the administration ensure that family members can easily reach the nursing staff or the administrator if we have a quick question or concern?
  • 5How do you manage the tracking of personal items and belongings to make sure nothing gets lost during transitions or cleaning?
  • 6What kind of daily activities or social engagement programs are available to keep the memory care residents active and stimulated?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is hands down the best I have ever seen, so motivating and have such a great attitude that really pushed my mom to get better.

Long-term resident's family · 2020★★★★★

My Mother is 90 years old, I transfer her to this facility, and coming from that other place, this one seems very organized, clean..smell good everytime I walk in this place.

Long-term resident's family · 2025★★★★

When I arrived, I found my mother sitting in her own feces. She is bed-bound and unable to get to up on her own. I notified the staff, and the CNAs on duty were extremely rude and unprofessional.

Long-term resident's family · 2025☆☆☆☆
Source: 33 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
54%
Registered nurses for medical care
Total Nursing
2.93hrs
71%
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
Dallas
2.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.6%
Worse than Avg
Here
24.6%
US
14.4%
TX
16.1%
Dallas
18.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.6%
Better than Avg
Here
8.6%
US
15.4%
TX
9.4%
Dallas
10.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Dallas
95.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
5.3%
TX
3.2%
Dallas
2.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Dallas
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
TX
89.2%
Dallas
86.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
79.7%
TX
88.0%
Dallas
78.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
TX
1.5%
Dallas
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
3penalties
Near state avg (9.1)
11 complaint-triggered
$170,461 in fines

This facility has persistent issues with families filing 11 complaint-triggered reports over 29 total deficiencies across 7 surveys. The most recurring problems involve nursing staffing (registered nurse coverage cited three times), infection control (cited three times), and safety hazards including blocked exits and accident prevention. While all deficiencies show correction dates, the repeated nature of core issues like adequate nursing supervision suggests ongoing operational challenges families should investigate during visits.

Sep 22, 2025Routine
10
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 21, 2025Complaint
1
0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Dec 9, 2024Complaint
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 18, 2024Complaint
3
0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 16, 2024Complaint
3
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Aug 16, 2024Routine
5
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Sep 22, 2025

$95,745

Fine

Aug 16, 2024

$15,141

Fine

Jul 1, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Le Reve Rehab & Mc, LLC

Organization Type

for profit

Administrator

JERRY B WARREN, JR

Ownership & Management

Key personnel

Issac, TroyOfficer / DirectorNoel, MarkManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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