Laurels of New London the
Strong Medicare quality ratings; families often praise warm, attentive nursing staff. Still worth an in-person visit.
based on 113 Google reviews
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What this means for your family
The Laurels of New London is widely praised for its warm, family-oriented culture and effective therapy programs, making it a strong candidate for rehabilitation. However, because two families reported concerns regarding fall safety and equipment comfort for high-needs residents, we recommend asking specifically about their fall prevention protocols and how they accommodate residents with mobility issues during your tour.
Google Reviews
Google Reviews
113 reviews on Google“The Laurels of New London is highly regarded by families for its compassionate, attentive nursing staff and effective rehabilitation therapy department. Reviewers frequently highlight the facility's warm, home-like atmosphere and the staff's commitment to treating residents like family. While the vast majority of feedback is glowing, a small number of families have raised concerns regarding fall safety and equipment comfort during short-term stays.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing staff
- Effective and professional therapy department
- Strong community involvement and activities
- Clean and well-maintained facility
Concerns
- Resident falls during short-term stays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 114 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care plans?
- 2With a 3-star staffing rating, how do you ensure that residents receive consistent, one-on-one attention throughout the day?
- 3Given that some families have expressed concerns about resident safety during short-term stays, what specific fall-prevention protocols do you have in place for new arrivals?
- 4Your therapy department is highly praised; could you walk me through how you coordinate those sessions with the nursing team to ensure a resident's recovery stays on track?
- 5I see you have a strong focus on community involvement; what are some of the most popular activities or events that residents look forward to each week?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff (stnas, and nurses and nursing management) all go above and beyond to ensure her care is top-notch. Zero complaints.”
“The entire team is friendly and welcoming, creating a warm environment for both residents and visitors. Every time I walk in, I feel the positive”
“The PA, Nurses, Aides, the whole staff are phenomenal, giving a rating of 90%! If ever mom needs a facility, it'll be HERE!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent fire safety and building maintenance problems across multiple surveys from 2021 to 2024, with recurring issues in smoke barriers, emergency exits, and electrical systems. The most concerning pattern involves accident prevention and safety supervision appearing in three separate surveys, plus one complaint-triggered investigation regarding failure to properly report suspected abuse or neglect. While all deficiencies show correction dates, the repeated nature of safety violations suggests ongoing maintenance challenges that families should discuss during visits.
Dec 26, 2024Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Apr 26, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 31, 2024Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 23, 2021Routine16
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Laurels of New London the
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 4 of 84 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit laurelsofnewlondon.com
Medicare data downloads
Original nursing home datasets
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