Laurel Manor Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 83 Google reviews
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What this means for your family
While the facility is frequently praised for its high-quality physical therapy and compassionate staff, the recent increase in reports regarding hygiene and delayed response times is concerning. We strongly advise you to visit the facility in person, specifically checking the cleanliness of the bathrooms and observing how quickly staff respond to call bells during your tour.
Google Reviews
Google Reviews
83 reviews on Google“Laurel Manor Healthcare and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff, while others report severe lapses in basic care and hygiene. While some reviewers describe a warm, family-like atmosphere, multiple accounts detail significant delays in responding to call bells and concerns regarding the cleanliness of the facility. Families considering this center should be aware of these inconsistencies and perform a thorough on-site visit.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Compassionate and attentive nursing staff
- Welcoming and helpful administrative team
- Strong focus on patient dignity and respect
Concerns
- Significant delays in responding to call bells (mentioned by 4 reviewers)
- Poor hygiene and cleanliness standards (mentioned by 5 reviewers)
- Staff rudeness or dismissive attitude (mentioned by 4 reviewers)
- Inadequate or unappetizing food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a 3-star staffing rating; what specific steps are you taking to ensure there is enough support available to respond to call bells in a timely manner?
- 2Cleanliness is a top priority for our family; could you walk us through your daily housekeeping schedule and how you maintain hygiene standards in resident rooms?
- 3We see that you are very active in responding to feedback online; how do you incorporate that resident and family input into improving the quality and variety of the daily dining experience?
- 4Given your facility’s strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily routine to ensure they stay active and engaged?
- 5How does your nursing team coordinate with attending physicians to ensure that medication management is precise and that any changes in a resident's health status are communicated to us immediately?
- 6What is your protocol for handling medical emergencies during the night shift, and how do you ensure that staff remain attentive and responsive during those hours?
Personalized based on this facility's data
Key Review Excerpts
“My mom has dementia, and therefore, some days my mom has good days and some days are very difficult. The staff... all treat my mom with respect and dignity. They have all taken the time to truly know my mom.”
“The level of care, cleanliness, and overall experience is extremely concerning. Most alarming part of this experience, a surgical incision was not properly cleaned or cared for, which led to an infection and resulted in my grandmom being sent back to the hospital.”
“I would say 16% of the staff is nice!! 84% are nasty!! Never smile!! I went to the nurses station to tell them I think my moms room mate fell in the bathroom! They finished their conversation, walked over to get gloves…and then they walked to the room!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 23 deficiencies across 4 surveys, with families filing complaints that triggered 5 of these issues. The most recurring problems involve fire safety systems, medication management, and care planning. Families complained about pressure ulcer care, medication labeling, and incomplete care plans. While all deficiencies show correction dates, the pattern of repeated issues in medication safety and care planning suggests ongoing operational challenges families should investigate further.
Aug 28, 2025Routine9
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2024Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 17, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 21, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Feb 9, 2022Routine4
Egress Deficiencies
Have correct number of accessible exits for each story.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Laurel Manor Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Mb Healthcare
12 facilities nationwide
Chain avg rating: 3.4/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Laurel Parent LLC
Owner · Organization
Frankl, Cindie
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit laurelmanorhc.com
Medicare data downloads
Original nursing home datasets
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