Laurel Health & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 68 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 9.0)
Below average in MT · Below recommended RN staffing · Chain outperformer · $7,163 in fines
What this means for your family
While some families report a warm, homelike environment and excellent social services, the facility has recurring, serious reports of neglect, hygiene issues, and medical errors. If you consider this facility, you must conduct an unannounced visit to check for cleanliness and observe staff response times to call lights. Ask management specifically about their protocols for wound care and medication administration to ensure your loved one's safety.
Google Reviews
Google Reviews
68 reviews on Google“Laurel Health & Rehabilitation Center receives highly polarized reviews, with some families praising the staff's kindness and the homelike environment, while others report severe concerns regarding neglect, hygiene, and medical errors. While many reviewers highlight specific staff members for their dedication, a significant number of negative reports cite issues with call-light response times, poor facility cleanliness, and inadequate wound care. Families should exercise extreme caution and conduct thorough, in-person visits to assess the current quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and kind nursing/CNA staff
- Helpful social services team
- Homelike and welcoming environment
- Effective physical and occupational therapy
Concerns
- Understaffing leading to slow call-light response times (mentioned by 5 reviewers)
- Poor facility hygiene and persistent odors (mentioned by 4 reviewers)
- Neglect regarding wound care and bed sores (mentioned by 3 reviewers)
- Lack of communication with family members (mentioned by 3 reviewers)
- Medical errors and medication management issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols do you have in place to ensure call lights are answered promptly for residents?
- 2I noticed that you are very active in responding to online feedback; how do you use that family input to improve daily communication and keep us updated on our loved one's care?
- 3What is your current process for monitoring skin integrity and wound care to ensure residents remain comfortable and healthy?
- 4Could you walk me through your medication management system and the steps taken to ensure accuracy and safety for each resident?
- 5What is your daily cleaning schedule, and how do you ensure the facility maintains a fresh and hygienic environment throughout the day?
- 6What kind of social activities or therapy programs are available to help residents feel engaged and at home within your community?
Personalized based on this facility's data
Key Review Excerpts
“Took 45 minutes to an hour to answere his call light. They pretty much left him to die.”
“He’s got bed sores all over, he’s sitting on wet blankets for hours and hours, they’re not changing his wound dressings, etc.”
“The office staff is top notch Krista has been amazing in taking care of all mine and my moms concerns questions and have helped get me in touch with hospice.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed numerous reports triggering inspections, including serious concerns about medication errors, resident protection from abuse and neglect, and nursing staff adequacy. The facility shows recurring problems with medication management, fire safety systems, and resident protection, with some recent deficiencies still lacking correction plans. While many issues have been addressed, the pattern of complaint-driven investigations suggests ongoing care quality concerns.
Jan 29, 2026Routine28
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Jan 29, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 6, 2025Complaint3
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 19, 2024Routine12
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Dec 19, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Feb 14, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Oct 12, 2023
$7,163
Ownership & Operations
Who Operates This Facility
Laurel Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 41
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (mt) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
68 reviews from families & visitors
Official Website
Visit laurelhc.com
Medicare data downloads
Original nursing home datasets
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