Nursing HomeMedicaid

Laurel Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

125 Holly Road, Hamburg, PA 19526|130 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 103 Google reviews

(610) 562-2284 Directions Website

Street View

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What this means for your family

Laurel Center is frequently praised for its compassionate nursing staff and effective rehab programs, making it a strong contender for recovery. However, families should be vigilant; conduct frequent, unannounced visits to monitor room hygiene and meal service, and ensure you have a clear point of contact to bypass potential communication gaps.

Google Reviews

103 reviews on Google

“Laurel Center generally receives high praise for its dedicated, kind staff and clean, well-maintained facility. While many families report positive experiences with long-term care and rehab, some reviewers cite concerns regarding communication, inconsistent meal service, and occasional lapses in bedside manner or responsiveness.”

Quality Themes

Tap a score for details

Strengths

Warm, attentive nursing and care staff
Clean and well-maintained facility
Effective rehab therapy team
Welcoming and helpful administrative staff

Concerns

Inconsistent communication between departments and with families (mentioned by 3 reviewers)
Issues with meal accuracy or quality (mentioned by 3 reviewers)
Unresponsive or rude staff behavior (mentioned by 3 reviewers)
Understaffing or slow response times (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 105 analyzed

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed that your team is very active in responding to online feedback; what is your preferred process for keeping families updated on their loved one's daily status?
2Given the recent focus on medication management, could you walk me through the safety protocols and oversight you have in place for administering daily prescriptions?
3I understand that coordinating care can be complex; how do you ensure clear communication between the nursing staff, the rehab team, and family members?
4We saw some feedback regarding dining experiences; how do you handle dietary preferences and ensure that residents receive the correct meals consistently?
5With a facility of 130 residents, how do you manage staffing levels to ensure that call lights are answered promptly and residents receive timely assistance?
6What kind of daily social activities or engagement programs do you offer to help residents feel connected and active within the community?

Personalized based on this facility's data

Key Review Excerpts

“The whole staff from the marvelous cooks (according to mom) to the aids, nurses and administrators are welcoming and kind to the residents and visitors . They treat mom like their own grandmother and the respect and care given is top notch.”

Long-term resident's family · 2021★★★★☆

“My dad had a first rate stay at Laurel Center in Hamburg. The care he received from nurses, therapists and ALL staff were essential in his recovery and enabled us to bring him home confidently.”

Rehab patient's family · 2024★★★★☆

“There were only a few staff members that actually cared and tended to patients with a good bedside manner. When dealing with the elderly, the staff must have patience, some at the Laurel Center were rude and ignorant to residents which I personally witnessed.”

Visitor · 2025★★★★☆

Source: 103 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.56hrs

75%

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

36%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility30.0%

Worse than Avg

Here

30.0%

15.3%

18.4%

Berks

19.9%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility26.8%

Worse than Avg

Here

26.8%

14.4%

17.5%

Berks

19.4%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.0%

Better than Avg

Here

99.0%

93.4%

87.1%

Berks

88.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility7.9%

Better than Avg

Here

7.9%

15.5%

17.7%

Berks

16.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility18.2%

Mixed vs Avgs

Here

18.2%

12.1%

8.3%

Berks

18.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.6%

Worse than Avg

Here

28.6%

19.4%

26.0%

Berks

25.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility89.0%

Better than Avg

Here

89.0%

81.8%

69.2%

Berks

67.7%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.6%

Mixed vs Avgs

Here

73.6%

79.8%

68.7%

Berks

65.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.4%

Berks

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Well below state avg (10.1)

3 complaint-triggered

Families have filed multiple complaints against Laurel Center, including a recent serious abuse/neglect allegation in January 2026 that remains under correction. The facility has recurring issues with resident rights, food safety and quality, and daily care assistance across multiple surveys. While most past deficiencies show completion dates for corrections, the most recent complaints about abuse protection and trauma-informed care are still being addressed through correction plans.

Jan 29, 2026Complaint2 findings

0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0699Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

May 30, 2025Complaint1 finding

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 13, 2024Routine1 finding

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Oct 12, 2023Routine4 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0814Minimal · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0804Minimal · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Nov 17, 2022Routine1 finding

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laurel Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 72 of 188

Ownership & Management

Owners

Genesis Pa Holdings LLC

Owner · Organization

100%

Gen Operations I LLC