Las Alturas De Penitas
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 92 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in TOUCHSTONE COMMUNITIES chain · $166,236 in fines · Very few deficiencies
What this means for your family
This facility is an excellent choice if you prioritize a clean, beautiful environment and a staff that is exceptionally friendly and welcoming. However, because there have been documented instances of hygiene neglect and issues with medical responsiveness, you should specifically ask about their protocols for skin integrity monitoring and emergency response procedures.
Google Reviews
Google Reviews
92 reviews analyzed“Families generally praise the facility for its beautiful, clean environment and a staff that treats residents with genuine compassion and dignity. While many reviewers highlight excellent rehabilitation and nursing care, some families have reported serious concerns regarding hygiene, neglect, and inconsistent responsiveness to medical emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Clean and beautiful modern facility
- Effective rehabilitation and therapy services
- Welcoming and professional administration
Concerns
- Instances of patient neglect and hygiene issues (mentioned by 2 reviewers)
- Inconsistent response to medical emergencies
- Unhealthy food options
- Front desk/reception sometimes unattended
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on a set of repetitive, templated responses that use standardized mission statements. While some responses include the reviewer's name, they rarely address the specific details or unique feedback provided in the reviews.
Questions for Your Tour
- 1I noticed the administration is very active in responding to feedback; how does the leadership team use resident and family input to improve daily care?
- 2The facility looks beautiful and modern; what specific steps are taken daily to ensure all resident rooms and common areas maintain that high standard of cleanliness?
- 3With the great reputation for therapy services here, how do you coordinate rehabilitation schedules to ensure residents are getting the most out of their sessions?
- 4What is the protocol for ensuring a nurse or staff member is immediately available if a medical emergency arises during the night or after hours?
- 5Could you tell me more about the dining program and how you might incorporate more nutritious or varied food options for a resident's specific dietary needs?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“We recently celebrated my dad's 95th birthday at Las Alturas de Peñitas, and I simply had to share what an extraordinary experience it was. Every nurse on duty that day was phenomenal, demonstrating such genuine care and going the extra mile to ensure everything was perfect.”
“My grandfather has dementia and often wants to go to "work" so Leroy occasionally gives him blank pages and asks him to "file" them for him so he feels a good sense of purpose. This makes such a huge difference in his mood.”
“My dad came back home soaked in pee, with full facial hair and what is worse with a huge bed sore. I’m beyond upset because I trusted them to take good care of my dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 9 of 15 deficiencies triggered by family complaints, indicating ongoing problems with accident prevention, abuse reporting, and treatment quality. Accident hazards have been cited repeatedly across multiple surveys, suggesting persistent safety issues. While all deficiencies show correction dates, the high volume of complaints and recurring safety violations warrant careful consideration before placement.
Mar 30, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 12, 2025Routine3
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 1, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 18, 2023Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 18, 2023Routine1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Federal Penalties
Fine
Feb 1, 2025
$11,164
Fine
Jan 26, 2024
$51,887
Fine
Dec 18, 2023
$87,292
Fine
Oct 3, 2023
$15,893
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
TOUCHSTONE COMMUNITIES, INC
JASON RODRIGUEZ
Chain Affiliation
Touchstone Communities
25 facilities nationwide
Chain avg rating: 2.8/5 · Rank 23 of 27 (Worst)
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
92 reviews from families & visitors
Official Website
Visit lasalturaspenitas.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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