Larkin Chase Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 140 Google reviews
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What this means for your family
Larkin Chase Center is highly regarded for its clean environment and effective therapy programs, making it a strong candidate for short-term rehab. However, given the recurring reports of understaffing and communication gaps, we strongly advise families to visit frequently and maintain direct contact with the nursing supervisor to ensure your loved one's care needs are being met.
Google Reviews
Google Reviews
140 reviews on Google“Larkin Chase Center receives polarized feedback, with many families praising the clean, modern facility and the professionalism of the front desk and therapy staff. However, several reviewers have raised serious concerns regarding patient neglect, understaffing, and poor communication during medical emergencies. Families should be aware that while many report a welcoming environment, there is a recurring pattern of complaints regarding the quality of direct nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Professional and welcoming front desk staff
- Effective physical and occupational therapy
- Helpful administrative support for paperwork
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 6 reviewers)
- Poor communication from nursing and medical staff (mentioned by 5 reviewers)
- Reports of rough or abusive treatment by staff (mentioned by 4 reviewers)
- Hygiene issues including bed sores and lack of oral care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that communication is a key focus for your team; what is the standard process for families to receive timely updates regarding their loved one's health status?
- 2Given that medication management is an area you are actively working to improve, could you explain the safety protocols and oversight currently in place for administering daily prescriptions?
- 3I see that you respond to many online reviews; how do you incorporate that family feedback into your daily operations to ensure residents feel well-cared for?
- 4With 120 residents, how do you ensure that staff are able to provide consistent, attentive care and timely responses to call lights throughout the day and night?
- 5What specific training or oversight programs are in place to ensure that all interactions between staff and residents remain gentle, respectful, and professional?
- 6Could you walk me through the daily activity schedule and how you tailor those programs to keep residents engaged and socially connected?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are outstanding, they got my husband walking after only 6 weeks, nursing staff is first class, administration was extremely helpful in helping me navigate through all the paperwork.”
“The staff is very knowledgeable and caring. Making the decision of a nursing/rehabilitation center was not a easy one for us. This team has not only put our minds at ease but my mom seems happy and that really makes us happy.”
“My mom was here for a week.. her symptoms rapidly declined since arriving, no one seems to be on the same page, either they don't know or they just started yesterday so they say...they seem overwhelmed an under staffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Larkin Chase Center has 25 federal deficiencies across three surveys, but all have been corrected by the facility. The most recurring issues involved fire safety and smoke barriers, food safety and kitchen operations, and resident rights protections. While the deficiencies span multiple areas including building safety systems, the facility's consistent correction of identified problems suggests responsiveness to regulatory oversight.
Feb 20, 2026Complaint2
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 14, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Nov 1, 2018Routine7
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Jul 13, 2017Routine11
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Nutrition and Dietary Deficiencies
Store, cook, and serve food in a safe and clean way.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Ownership & Operations
Who Operates This Facility
Larkin Chase Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 6 of 188 (Best)
Ownership & Management
Owners
Genesis Healthcare LLC
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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