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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 316 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 45% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Lancaster Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff, while others report severe concerns regarding cleanliness and neglect. While some visitors highlight a peaceful environment and helpful staff, multiple reviewers have documented issues with pests, poor hygiene, and slow response times to call bells. Families should be aware that experiences appear to vary significantly depending on the specific floor and staffing levels at the time of stay.
Quality Themes
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Concerns
Rating Trends
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Distribution · 221 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The staff made a very difficult time in our lives a little easier knowing that our family was being taken care of by people that genuinely cared. They went above and beyond.”
“My dad is there for rehab and dried blood was left on the floor for hours, they do not clean the rooms well, this place is way under staffed, the patients are not getting the care they truly need.”
“Don't put your love ones here! It's horrible. 20 min response on the nurse call button. Resulting in my father falling several time, trying to go to the bathroom”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
2
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with families frequently filing complaints that trigger inspections, particularly regarding resident care quality, medication management, and safety issues. Recent deficiencies include problems with resident environment standards (still uncorrected), wound care, foot care, and medication errors, with many issues recurring across multiple surveys. While most violations have been corrected, the persistent complaints and repeated problems in core care areas suggest ongoing quality concerns families should carefully evaluate before choosing this facility.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Lancaster Nursing and Rehabilitation Center
for profit
Imperial Healthcare Group
9 facilities nationwide
Chain avg rating: 2.4/5 · Rank 11 of 13
Owners
Conestoga View Snf Operations Holdings LLC
Owner · Organization
Ch Pa7 Snf Holdings LLC
Owner (parent company) · Organization
Chrh Equities LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
Ih Pa Operations Holdings LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Ymcs Equities LLC
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
316 reviews from families & visitors
Official Website
Visit lancasterhcg.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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