Lancaster Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 309 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 8.0)
- High staff turnover (54%)
Below average in PA · Critically understaffed (RN) · No penalties on record
What this means for your family
This facility has a strong reputation for its physical therapy department and some very dedicated nursing staff who provide compassionate care. However, the recurring, serious reports of pest infestations and slow response times to call bells are major red flags. If you consider this facility, we strongly recommend visiting during off-hours or weekends to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
309 reviews on Google“Lancaster Nursing and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff, while others report severe concerns regarding cleanliness and neglect. While some visitors highlight a peaceful environment and helpful staff, multiple reviewers have documented issues with pests, poor hygiene, and slow response times to call bells. Families should be aware that experiences appear to vary significantly depending on the specific floor and staffing levels at the time of stay.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional physical/occupational therapy teams
- Friendly and compassionate nursing staff
- Helpful and responsive admissions and administrative support
- Clean and well-decorated common areas
Concerns
- Presence of pests (roaches/fruit flies) (mentioned by 7 reviewers)
- Chronic understaffing leading to slow call bell response times (mentioned by 8 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 9 reviewers)
- Poor food quality and inadequate portion sizes (mentioned by 5 reviewers)
- Inconsistent communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a facility of this size, what specific systems do you have in place to ensure that call bells are answered promptly and that residents receive timely assistance?
- 3I’ve seen some concerns regarding facility maintenance and cleanliness; could you walk me through your current housekeeping schedule and how you manage pest control in the living areas?
- 4Given the feedback regarding dining, could you describe how you monitor nutritional intake and what options are available if a resident is unhappy with a specific meal?
- 5How does your nursing team coordinate with the physical and occupational therapy departments to ensure a resident's care plan is consistently followed throughout the day?
- 6What is your standard protocol for keeping families updated on a resident's health status, and who is the primary point of contact if we have urgent questions?
Personalized based on this facility's data
Key Review Excerpts
“The staff made a very difficult time in our lives a little easier knowing that our family was being taken care of by people that genuinely cared. They went above and beyond.”
“My dad is there for rehab and dried blood was left on the floor for hours, they do not clean the rooms well, this place is way under staffed, the patients are not getting the care they truly need.”
“The nurses are doing God's work! A few ladies made such a good impression that they really care about the patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
10
measures
4
measures
1
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families frequently filing complaints that trigger inspections, particularly regarding resident care quality, medication management, and safety issues. Recent deficiencies include problems with resident environment standards (still uncorrected), wound care, foot care, and medication errors, with many issues recurring across multiple surveys. While most violations have been corrected, the persistent complaints and repeated problems in core care areas suggest ongoing quality concerns families should carefully evaluate before choosing this facility.
Feb 12, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 9, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 3, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Jul 11, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jun 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 11, 2025Routine14
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Lancaster Nursing and Rehabilitation Center
for profit
Chain Affiliation
Imperial Healthcare Group
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 11 of 13
Ownership & Management
Owners
Conestoga View Snf Operations Holdings LLC
Owner · Organization
Ch Pa7 Snf Holdings LLC
Owner (parent company) · Organization
Chrh Equities LLC
Owner (parent company) · Organization
Ens Holdings, LLC
Owner (parent company) · Organization
Ih Pa Operations Holdings LLC
Owner (parent company) · Organization
The Ens Family Trust
Owner (parent company) · Organization
Ymcs Equities LLC
Owner (parent company) · Organization
Gottesman, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
309 reviews from families & visitors
Official Website
Visit lancasterhcg.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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