Lancaster Health Services
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in WI · Below recommended RN staffing · Below chain average · $21,645 in fines
What this means for your family
While many families appreciate the private rooms and social environment, there are serious, recurring reports regarding slow response times to call lights and medication safety. When touring, we strongly recommend asking for specific protocols on how the facility handles call lights during off-hours and how they ensure medication security.
Google Reviews
Google Reviews
38 reviews on Google“Lancaster Health Services receives polarized feedback, with some families praising the private rooms and dedicated staff, while others report serious concerns regarding neglect and safety. While many reviewers highlight a warm, family-like atmosphere, multiple critical reports cite issues with call light response times, medication management, and resident safety. Families should carefully weigh the facility's positive social environment against documented concerns regarding staffing levels and administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Private rooms for residents
- Friendly and dedicated nursing staff
- Effective rehabilitation therapy
- Warm, social atmosphere
Concerns
- Slow or ignored call light response times (mentioned by 3 reviewers)
- Understaffing leading to neglect (mentioned by 3 reviewers)
- Medication management and safety issues (mentioned by 2 reviewers)
- Facility maintenance and cleanliness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you use that family input to improve daily operations?
- 2Given that staffing levels are a priority for us, could you walk me through your current process for monitoring and responding to resident call lights?
- 3What specific protocols do you have in place to ensure accuracy and safety when managing resident medications?
- 4I see the facility offers private rooms; how do you encourage residents to socialize and participate in the community atmosphere outside of their personal space?
- 5How does your team coordinate care to ensure that maintenance and cleanliness needs are addressed promptly for the residents?
- 6In the event of a medical concern or emergency, what is your communication process for keeping family members informed and involved?
Personalized based on this facility's data
Key Review Excerpts
“Family member fell down several times. Would wait hours for water to drink. Found medication a few times on their floor even after reporting the issue.”
“The administration is awful and profit driven. They lie and there is minimal care given-minimal. My mom took multiple falls and it was always due to 'patient tripping over cord'.”
“My mother in law has been here for almost a year. She has thrived. She loves the activities and the staff is so supportive and friendly. Her room is personalized to her liking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lancaster Health Services shows concerning patterns with 33 deficiencies across six surveys, including four complaint-triggered investigations where families reported issues. The facility has recurring problems with safety systems (fire alarms, electrical, sprinklers), medication management, and infection control that persist across multiple years. Most troubling are repeated issues with abuse reporting and investigation procedures, plus a significant medication error rate, though the facility has corrected each cited deficiency.
Aug 19, 2025Routine15
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Feb 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 27, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jul 24, 2024Routine9
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 24, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 6, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Ownership & Operations
Who Operates This Facility
Lancaster Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 43 of 58
Ownership & Management
Owners
Nshr Operations LLC
Owner · Organization
Arrowhead 123 LLC
Owner (parent company) · Organization
The Lane Morrell Bowen Trust
Owner (parent company) · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit lancasterhealthservices.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.