Lancaster Health and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 44 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (64%)
Below average in SC · Critically understaffed (RN) · Significantly below average staffing · No penalties on record · Very few deficiencies
What this means for your family
While the therapy department is frequently praised for helping patients return home, the facility has serious, recurring reports of poor hygiene and neglect. Before choosing this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and meal service, and asking management directly how they address reports of bed bugs and staff responsiveness.
Google Reviews
Google Reviews
44 reviews on Google“Lancaster Health and Rehabilitation receives highly polarized feedback, with some families praising the therapy department and friendly staff, while others report severe neglect and unsanitary conditions. Multiple reviewers have raised alarming concerns regarding hygiene, including reports of bed bugs, roaches, and patients left in soiled conditions. Prospective families should be aware of these significant discrepancies in care quality and conduct thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Some highly attentive and compassionate nursing staff
- Active and engaging social activities for residents
- Helpful and knowledgeable admissions and social services team
Concerns
- Unsanitary conditions including roaches and bed bugs (mentioned by 3 reviewers)
- Neglect regarding hygiene and toileting assistance (mentioned by 4 reviewers)
- Theft of personal belongings (mentioned by 2 reviewers)
- Inconsistent or missed therapy sessions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 50 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and speech therapy programs; how do you ensure therapy sessions remain consistent and scheduled for every resident?
- 2What specific protocols do you have in place for daily room cleaning and deep cleaning to ensure a pristine environment for the residents?
- 3How does the nursing team manage medication administration and monitoring to ensure everything is handled accurately and on time?
- 4Could you tell us more about the social calendar and how you keep residents engaged with daily activities?
- 5What is the process for communicating important medical updates or changes in care to family members?
- 6How does the staff assist residents with personal hygiene and toileting needs to ensure they are comfortable and well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“My mother is currently there doing rehabilitation after a stroke. This has been an awful experience. There are a few nurses and CNAs that are wonderful but the majority of them are absolutely awful. They with hold medication just to be mean and leave them sitting for hours in there poop and urine.”
“My 87 year old Dad took a bad fall from a ladder in February 2021. He spent 39 days at Lancaster Health and Rehabilitation. Everyone there did an amazing job getting him back to being able to return home independently.”
“The facility has bed bugs, The staff was awful, the patients things get stolen, my Mother sat in her urine for over an hour before someone came in and cleaned her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
9
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 11 complaint-triggered deficiencies out of 16 total, indicating families have filed reports about care quality. The most recurring issues involve care planning and assessments, medication management, and quality of care including wound care and respiratory services. While all deficiencies show correction dates, the high volume of family complaints suggests potential ongoing care concerns that warrant careful investigation during your visit.
Nov 19, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
May 8, 2025Routine1
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Dec 11, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 4, 2024Complaint9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 4, 2024Routine1
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
May 20, 2022Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Lancaster Health and Rehabilitation
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 43 of 68
Ownership & Management
Owners
Thi of South Carolina, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
44 reviews from families & visitors
Official Website
Visit lancasterhealthcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.