Lakeview Terrace Assisted
Families consistently rate this highly — reviewers highlight warm, attentive direct care staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
While the direct care and culinary teams are highly regarded for their kindness and engagement, families should be aware of significant concerns regarding administrative transparency. We strongly recommend asking for a written policy on residency requirements if funds are depleted, and clarifying how the facility supports families during end-of-life transitions.
Google Reviews
Google Reviews
19 reviews on Google“Lakeview Terrace Assisted Living receives high praise for its physical environment, community events, and the kindness of its direct care and culinary staff. However, families have raised serious concerns regarding administrative transparency and empathy, particularly regarding discharge policies for residents with depleted funds and a lack of support during end-of-life transitions.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive direct care staff
- Well-maintained and beautiful facility
- Engaging community events and activities
- High-quality culinary team
Concerns
- Discharge of vulnerable residents due to financial status
- Lack of administrative empathy during end-of-life care
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the culinary team here; could you tell us more about how the daily menus are planned and if residents have input on meal choices?
- 2The community events seem very engaging based on what we've seen; what are some of the favorite group activities that residents participate in regularly?
- 3Since the facility is so beautifully maintained, how does the team ensure that the common areas remain a comfortable and safe space for everyone?
- 4How does the administration approach communication with families, especially when it comes to important updates regarding a resident's care or well-being?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate care and family notification?
- 6How does the facility handle long-term care planning and support for residents as their medical or financial needs evolve over time?
Personalized based on this facility's data
Key Review Excerpts
“The staff is absolutely wonderful — attentive, kind, and genuinely invested in the well-being of every resident. They treat my mother with dignity and warmth, and it’s clear they take pride in creating a safe, comfortable, and welcoming environment.”
“The clinical and kitchen staff were amazing, however the office staff wanted nothing to do with our family when my dad was dying and when he passed they ignored my mom and did not act like they cared after his passing.”
“The powers that be kicked out my very vulnerable mother 2 days before Christmas because she ran out of funds. She had spent every last penny living there and we were told that she would never be kicked out.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in January 2025 identified several issues regarding resident documentation, including missing physician orders for medical devices, incomplete service plans for medication use, and failure to post resident rights. The facility also failed to maintain a meal census record.
Jan 9, 2025Routine
Resident Rights and Responsibilities was not posted.
Resident B’s medication administration record (MAR) showed a prescription for Lorazepam, but the service plan lacked detailed information on how agitation is demonstrated or if nonpharmaceutical interventions should be used.
The facility did not complete a meal census.
Resident B had bedside assistive devices attached to her bed without physician orders; the service plan lacked information regarding purpose of use, staff responsibility, maintenance schedules, and monitoring frequency.
Jan 30, 2024RoutineCleanReport
No deficiencies found during this inspection.
May 3, 2023RoutineCleanReport
No deficiencies found during this inspection.
Jul 15, 2014OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Paden Road Opco LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit storypoint.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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