Lakeside Special Care Center
Strong Medicare quality ratings; families often praise compassionate and friendly staff. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a compassionate and clean environment, as the staff consistently receives high marks for their attentive care. While recent years show a strong upward trend in satisfaction, you may want to visit during different times of the week to personally verify the high level of service reported by others.
Google Reviews
Google Reviews
21 reviews on Google“Families can expect a warm and welcoming environment where staff members are frequently praised for being compassionate, professional, and attentive to residents' needs. The facility is noted for being clean, well-maintained, and hosting engaging community events like seasonal festivals.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly staff
- Clean and well-maintained facilities
- Welcoming and professional administration
- Engaging resident activities and events
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a high CMS staffing rating, how do you ensure that the compassionate and friendly atmosphere mentioned by families is maintained during busy shifts?
- 2I noticed the facility is very well-maintained; could you tell me more about your cleaning protocols and how you keep the resident areas so pristine?
- 3What kind of engaging activities or special events do you have planned for the residents this month to keep them socially connected?
- 4Since the administration is known for being so welcoming and professional, how can we best communicate with the leadership team regarding our loved one's care?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating with doctors?
- 6How do you manage the balance of personalized care for each resident within your 94-bed community to ensure no one's individual needs are missed?
Personalized based on this facility's data
Key Review Excerpts
“The workers here have a sincere desire to help their residents. I’ve witnessed them treat the people that live there with great respect.”
“From the moment my son was admitted, the staff and nurses were attentive, compassionate and very professional. They made sure to calm our fears and concerns and explained the admission process thoroughly and answered all question”
“The front office girl Norma is always helpful & always makes us feel welcome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
14
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to deficiencies, including repeated issues with resident protection from abuse and neglect occurring twice within a year. The facility shows persistent problems across fire safety systems, electrical equipment, and food safety that recur across multiple surveys from 2022 through 2025. While all deficiencies show correction dates, the pattern of recurring safety violations suggests ongoing operational challenges families should carefully evaluate.
Feb 13, 2025Routine14
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 13, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 1, 2024Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Dec 18, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 19, 2022Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Lakeside Special Care Center
for profit
Chain Affiliation
Generations Healthcare
27 facilities nationwide
Chain avg rating: 3.8/5 · Rank 11 of 33 (Best)
Ownership & Management
Owners
Mastrocola, Lois
Owner
Olds, Thomas
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit lifegen.net
Medicare data downloads
Original nursing home datasets
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