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Nursing HomeMedicaid

Lake Way Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

2607 Main Street, Benton, KY 4202596 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 44 Google reviews

5
4
3
2
1
Lake Way Rehabilitation and Healthcare Center Nursing Home in Benton, KY — Street View
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What this means for your family

This facility is highly regarded for its compassionate staff and effective rehabilitation programs, making it a strong candidate for recovery. However, families should be vigilant regarding safety and maintenance; specifically, ensure that fall-risk protocols are implemented immediately upon admission and verify that all necessary medical equipment is installed.

Google Reviews

Google Reviews

44 reviews analyzed
Lake Way Rehabilitation and Healthcare Center receives high praise for its compassionate nursing staff and proactive communication with families. While many reviewers highlight successful rehabilitation outcomes and a welcoming atmosphere, some recent feedback points to significant lapses in safety protocols, such as fall prevention and timely equipment maintenance.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Proactive communication with family members
  • Effective physical therapy and rehabilitation programs
  • Clean and well-maintained environment

Concerns

  • Negligence regarding fall prevention and safety equipment (mentioned by 2 reviewers)
  • Poor quality and temperature of food (mentioned by 2 reviewers)
  • Lack of responsiveness to maintenance requests (TV/furniture) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02018(1)4.32021(3)3.72023(3)5.02024(2)4.82025(29)

Distribution

5
25
4
1
3
1
2
1
1
2
25 reviews posted between Nov 25, 2025Nov 26, 2025 · 24 were 5-star

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1With the current staffing rating in mind, could you walk me through how your team ensures consistent, one-on-one attention for residents throughout the day?
  • 2I’ve read some positive feedback about your physical therapy programs; how do you tailor these rehabilitation plans to meet the specific mobility needs of a new resident?
  • 3Safety is a top priority for our family; what specific protocols or equipment do you have in place to prevent falls and ensure residents are secure in their rooms?
  • 4We understand that dining is a major part of daily life; what steps are you taking to improve the quality, temperature, and variety of the meals served in the dining room?
  • 5If a resident needs a quick repair for their TV or furniture, what is the standard process for submitting a maintenance request and how quickly can we expect it to be addressed?
  • 6I noticed you engage with families online; how do you prefer to keep us updated on our loved one's health and daily progress?

Personalized based on this facility's data


Key Review Excerpts

My grandma was in a coma after back surgery, and had to learn how to do everything for herself again. I am so grateful for the staff that took care of them so that they were able to go home

Grandchild of residents · 2025★★★★★

My wife has been admitted here about a week ago for physical therapy. She is a fall risk. They were supposed to install bed rails the next day after being admitted, a week later there are no bed rails.

Spouse of patient · 2025☆☆☆☆

She could not walk at all when she entered and walked out 2 months later with her walker. The rehab was fantastic.

Child of resident · 2021★★★★★
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.85hrs
OK
Registered nurses for medical care
Total Nursing
3.13hrs
76%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
12.1%
KY
16.5%
Marshall
7.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.5%
Worse than Avg
Here
22.5%
US
14.4%
KY
14.7%
Marshall
13.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
19.4%
KY
19.4%
Marshall
21.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.4%
Worse than Avg
Here
22.4%
US
15.3%
KY
15.5%
Marshall
15.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
15.4%
KY
16.4%
Marshall
17.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.6%
Mixed vs Avgs
Here
23.6%
US
19.5%
KY
29.6%
Marshall
24.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.4%
Worse than Avg
Here
77.4%
US
81.8%
KY
83.9%
Marshall
83.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.2%
Worse than Avg
Here
77.2%
US
79.7%
KY
83.6%
Marshall
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.1%
Worse than Avg
Here
3.1%
US
1.6%
KY
1.7%
Marshall
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (3.4)

Lake Way Rehabilitation and Healthcare Center has a mixed inspection record with no complaint-triggered deficiencies, indicating families haven't filed federal reports. The facility had significant issues in 2019 involving resident rights, care planning, and quality of care, followed by improvements. A 2020 survey found only minor issues with financial protection and medication labeling, and a recent 2025 infection control deficiency was promptly corrected, suggesting ongoing quality improvement efforts.

Jul 9, 2025Routine
1
0882ModerateCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

Oct 8, 2020Routine
3
0602Minor

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 10, 2019Routine
21
0600ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0610ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0211MinorCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353MinorCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677MinorCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842MinorCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625MinorCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lake Way Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 12 of 44

Ownership & Management

Owners

Boice, Gale

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Boice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.ManagerHood, LynnManagerBoice, GaleAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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