Lake Village Rehabilitation and Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 5 Google reviews
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What this means for your family
While some families have reported positive experiences with care, the recent trend shows significant issues with communication. If you are considering this facility, ensure you establish a reliable point of contact and verify their responsiveness to phone inquiries before committing.
Google Reviews
Google Reviews
5 reviews on Google“Lake Village Rehabilitation and Care Center has received very limited feedback, with most reviews lacking descriptive text. While one reviewer expressed gratitude for the care provided to their grandmother, recent experiences highlight significant communication failures, specifically regarding unanswered phone calls.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate care for long-term residents
- Responsive to positive feedback
Concerns
- Poor communication and lack of responsiveness to phone calls
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that communication is a top priority for our family, what specific protocols or staff members will be our primary point of contact to ensure we stay updated on our loved one's daily status?
- 2I noticed the facility has a 3-star health inspection rating; could you walk me through the steps you have taken to address the recent state violations and improve those specific areas?
- 3We see that you have engaged with some feedback online; what is your process for addressing family concerns or questions when they arise during the week?
- 4With a capacity of 102 residents, how do you ensure that the staff-to-resident ratio remains consistent to provide the compassionate long-term care mentioned by other families?
- 5What does a typical daily activity schedule look like for a resident here, and how do you tailor these programs to keep residents engaged and social?
- 6In the event of a medical emergency, what is your immediate process for stabilizing a resident and how quickly can we expect to be notified by your clinical team?
Personalized based on this facility's data
Key Review Excerpts
“They are very good. Love this place they really takes care of my grandmother ❤️ Thank you all so much..”
“NEVER ANSWERED MY PHONE CALLS. I HAVE TO THINK OF 🚫 ME. Wants to hear Willie Ester voice..”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Village has recurring issues with food safety and preparation that have persisted across all three inspections from 2022-2024, alongside ongoing fire safety problems. The most recent survey in September 2024 found the highest number of deficiencies including medication errors, care planning shortfalls, and infection control issues. While all deficiencies have correction dates, the repeated food safety violations suggest systemic challenges that families should discuss during visits.
Mar 6, 2026Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 6, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Oct 6, 2023Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
Lake Village Rehabilitation and Care Center
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 17 of 35
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie Investments Limited Partnership
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit lakevillagerehab.com
Medicare data downloads
Original nursing home datasets
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