Lake Village Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 97 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 8.0)
- High staff turnover (63%)
Below average in Texas · Below recommended RN staffing · Below chain average · $24,585 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation, as their therapy team is widely regarded as the best in the area. However, families must remain vigilant regarding medication administration and nursing responsiveness, as several reviews highlight critical failures in these specific areas.
Google Reviews
Google Reviews
97 reviews on Google“Families considering Lake Village can expect an exceptionally strong rehabilitation and physical therapy team, which is frequently cited as a standout feature. While many reviewers praise the compassionate nursing staff and clean environment, there are serious, documented allegations regarding medication errors, neglect, and lack of responsiveness to medical concerns.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and therapy teams
- Compassionate and caring nursing staff
- Clean and well-maintained facilities
- Welcoming and professional administrative staff
Concerns
- Medication management errors and neglect (mentioned by 3 reviewers)
- Unresponsive to medical emergencies or call lights (mentioned by 2 reviewers)
- Staffing turnover and inconsistent care quality (mentioned by 2 reviewers)
- Issues with cleanliness and pests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often addressing specific staff members or departments mentioned. For negative reviews, the owner attempts to be empathetic and invites direct communication to resolve issues.
Questions for Your Tour
- 1It is wonderful to see how professional and welcoming the administrative team is; how do you ensure that this level of care remains consistent across all shifts?
- 2We have heard great things about your rehabilitation and therapy teams, so could you tell us more about how they work with residents on their daily recovery goals?
- 3What specific protocols are in place to ensure medication is administered accurately and on time every day?
- 4How does the nursing staff respond to call lights or urgent medical needs, especially during the overnight hours?
- 5Could you tell us a bit about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 6What kind of daily activities or social outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team does amazing work and shows great care for all residents”
“My loved one has made great progress thanks to their personalized care and encouragement. The facility is clean, well-maintained, and the staff consistently communicates well with families.”
“She went in for acute rehab and never came out due to neglect from staff and doctors. She arrived in perfect health aside from her fall which is why she was here. She ended up coming down with pneumonia twice, renal failure and respiratory failure.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 23 out of 33 deficiencies triggered by family complaints, indicating ongoing care problems that prompted families to file reports. The most recurring issues involve infection control, resident rights (dignity and accommodation of needs), and medication management. Problems persist across multiple surveys, with infection control cited four separate times and resident rights violations appearing repeatedly, suggesting systematic care challenges that families should carefully investigate before placement.
Nov 28, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 16, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2025Routine2
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 6, 2025Complaint7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 4, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Jan 26, 2024Complaint10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jan 26, 2024
$24,585
Payment Denial
Jan 26, 2024
8-day denial
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
GRAND VILLA PHX, INC
ALLEN MALL
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 69 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
97 reviews from families & visitors
Official Website
Visit lakevillagenursing.com
Medicare data downloads
Original nursing home datasets
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