Lake Taylor Hosp
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
Lake Taylor has a strong reputation for its physical and occupational therapy programs, which many families credit for successful recoveries. However, the facility suffers from persistent, serious complaints regarding nursing responsiveness and medication management. If you choose this facility, be prepared to be highly involved in your loved one's daily care and advocate strongly for their needs.
Google Reviews
Google Reviews
121 reviews on Google“Lake Taylor Hospital receives highly polarized reviews, with many families praising the facility's physical and occupational therapy departments for successful rehabilitation outcomes. However, a significant number of reviewers report severe issues with nursing responsiveness, medication management, and staff professionalism, with multiple accounts of patients being left unattended for extended periods.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Supportive and communicative admissions process
- Some dedicated and compassionate individual staff members
Concerns
- Slow or non-existent response to call buttons (mentioned by 14 reviewers)
- Medication errors or significant delays in administration (mentioned by 9 reviewers)
- Rude, dismissive, or unprofessional staff behavior (mentioned by 11 reviewers)
- Poor quality or inappropriate food service (mentioned by 7 reviewers)
- Lack of communication with family members (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 124 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those services into a resident's daily routine?
- 2I understand that timely assistance is important; what is the current process for ensuring call buttons are answered promptly and that residents' needs are met in a timely manner?
- 3Could you walk me through your system for medication administration to ensure accuracy and consistency for residents?
- 4How do you approach communication with families, and what is the best way for us to stay updated on our loved one's care and well-being?
- 5We noticed some feedback regarding dining; could you tell us more about the meal planning process and how you accommodate individual dietary preferences or needs?
- 6What steps is the leadership team taking to foster a supportive and professional environment for the staff to ensure consistent, high-quality care for all residents?
Personalized based on this facility's data
Key Review Excerpts
“The entire Wreck/Therapy department and medical staff are amazing here! After a month in a coma, they not only got my son aware and on the road to clearing his coma fog, Susan, a phenomenal sp”
“The first day I walked into Lake Taylor, my anxiety went way down. I could sleep at night knowing he was safe and tak”
“My grandmother has been at this facility for a week now and it has been nothing but a nightmare for her. She is there recovering from a stroke and has been left ALONE in the day room slipping out of her wheelchair on 2 separate occasions”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Taylor Hospital has a concerning pattern of 42 deficiencies across four surveys, with families filing two complaints about safety hazards and daily care assistance. The facility has recurring issues with safety hazards, care planning, and food service that span multiple years, though all violations were reportedly corrected after being cited.
Sep 26, 2025Routine3
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Keep all essential equipment working safely.
Sep 26, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Oct 15, 2021Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure that residents are assessed for appropriateness for a feeding assistant program, receive services as per their plan of care, and feeding assistants are trained and supervised.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 1, 2018Routine20
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish procedures for tracking staff and patients during an emergency.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Federal Penalties
Fine
Sep 26, 2025
$59,150
Ownership & Operations
Who Operates This Facility
Lake Taylor Hosp
government
Ownership & Management
Owners
Hospital Authority of Norfolk
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit laketaylor.org
Medicare data downloads
Original nursing home datasets
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