Lake Mills Health Services
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 19 Google reviews
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What this means for your family
While some families report successful rehabilitation, the recurring reports of neglect, failure to manage medical emergencies, and lack of basic hygiene are deeply concerning. We strongly advise families to conduct unannounced visits and ask specifically about their protocols for fall prevention and family notification during medical incidents.
Google Reviews
Google Reviews
19 reviews on Google“Lake Mills Health Services receives highly polarized feedback, with some families praising the dedicated nursing staff for successful rehabilitation, while others report severe neglect and safety concerns. Multiple reviewers highlight significant issues regarding slow response times, inadequate staffing levels, and a lack of basic personal care for residents. Prospective families should be aware of these recurring reports of unprofessionalism and potential safety risks.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and kind nursing staff
- Successful rehabilitation outcomes
- Active and engaging activity director
- Clean facility environment
Concerns
- Inadequate staffing levels leading to neglect (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Failure to manage medical needs or notify families of health changes (mentioned by 3 reviewers)
- Lack of basic personal care services (grooming, hygiene) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your activity director is highly praised; what are some of the most popular daily programs residents are currently participating in?
- 2Given the importance of consistent care, how do you ensure that residents receive regular assistance with daily grooming and hygiene needs?
- 3Could you walk me through your process for updating families on a resident's health changes, and how do you ensure that communication remains proactive?
- 4With your focus on successful rehabilitation outcomes, how does your team coordinate care to ensure that medical needs are managed effectively on a daily basis?
- 5I see you actively engage with feedback online; how does that family input help you shape the day-to-day culture and service standards here?
- 6What steps are being taken to ensure that staff members are consistently available and responsive to the personal needs of each resident throughout their shift?
Personalized based on this facility's data
Key Review Excerpts
“My mom was sick over new years weekend. I wasn't notified until the following Wed. When she got to the hospital her Blood Sugar was 30.. they could of killed her.”
“They left my dad in a wheelchair unattended after being warned he was a fall risk. Well, he fell. He already had a brain bleed and was on blood thinners!”
“The addition of an activity director has made a huge difference in socializing. She does complain about the cafeteria style food, but that is to be expected.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
5
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Mills Health Services has persistent fire safety issues appearing across multiple surveys over three years, with recurring problems in emergency preparedness and building safety systems. Families have filed complaints that triggered inspections revealing concerns with wound care, infection control, medication management, and resident rights. While all identified deficiencies show correction dates, the pattern of repeated fire safety violations and complaint-driven findings about basic care quality suggests ongoing operational challenges that families should carefully consider.
Jul 3, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 26, 2025Routine14
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Feb 8, 2024Routine12
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Oct 10, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 17, 2022Routine14
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Ownership & Operations
Who Operates This Facility
Lake Mills Health Services
for profit
Chain Affiliation
North Shore Healthcare
59 facilities nationwide
Chain avg rating: 2.8/5 · Rank 45 of 58
Ownership & Management
Owners
Nshf Operations LLC
Owner · Organization
Mills, David
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit lakemillshs.com
Medicare data downloads
Original nursing home datasets
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