Lake Crossing Health Center Pac LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 5.0)
- High staff turnover (57%)
- High RN turnover (60%)
Bottom 25% in GA · Critically understaffed (RN) · $19,321 in fines
What this means for your family
While the physical therapy department is frequently cited as a strength, the recurring reports of poor clinical communication and failure to notify families during medical emergencies are critical red flags. If you are considering this facility, we strongly recommend asking for a written policy on family notification protocols and verifying current staffing ratios for RNs.
Google Reviews
Google Reviews
22 reviews on Google“Lake Crossing Health Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding clinical communication, patient safety, and staff responsiveness. While some families praise the physical therapy department and individual staff kindness, others report serious issues including missing personal belongings, lack of notification during medical emergencies, and poor coordination of care.”
Quality Themes
Tap a score for detailsStrengths
- High-quality physical therapy department
- Kind and attentive CNA staff
- Clean and well-maintained facility environment
Concerns
- Severe lack of communication regarding patient health status and emergencies (mentioned by 4 reviewers)
- Understaffing and poor clinical management (mentioned by 3 reviewers)
- Missing personal belongings and property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the specific process for ensuring residents receive timely assistance when they press their call lights?
- 2I noticed some families have expressed difficulty staying informed about their loved one's health status; what is your standard protocol for communicating updates or changes in condition to family members?
- 3Since the physical therapy department is highly regarded here, how do you integrate those services into the daily routine for residents who are working on mobility?
- 4What security measures or inventory systems do you have in place to ensure that a resident's personal belongings and property remain safe and accounted for?
- 5With the current clinical management structure, how do you ensure that medication administration is handled accurately and consistently for every resident?
- 6What kind of daily social or recreational activities are available to keep residents engaged and active within the facility?
Personalized based on this facility's data
Key Review Excerpts
“It’s VERY CONCERNING the lack of communication between whoever is responsible for clinical treatment. We are about to start looking for a different place because this is detrimental to her recovery and dangerous.”
“Their lack of communication and clarity has, and is currently having, a direct impact on my mother and her rehab & recovery. It’s also placing her health at risk.”
“Aka.. torcher dungeon. Way under staffed with Rn. CNA are very pleasant but upper management carry to many titles and will try to bully you.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Crossing Health Center has concerning patterns with 35 deficiencies across three surveys, including 12 complaint-triggered issues where families filed reports about poor care. The facility repeatedly struggles with resident rights violations, care planning, and infection control across all surveys from 2022 to 2025. While all deficiencies show correction dates, the persistent recurrence of similar problems suggests ongoing quality challenges families should carefully consider.
Aug 28, 2025Routine13
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Aug 28, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 7, 2024Complaint11
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 7, 2024Routine4
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 13, 2022Routine6
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Federal Penalties
Fine
Jan 8, 2024
$3,798
Fine
Jan 2, 2024
$3,176
Fine
Dec 11, 2023
$7,409
Fine
Nov 20, 2023
$1,764
Fine
Oct 30, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Lake Crossing Health Center Pac LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Ownership & Management
Owners
Lake Crossing Holdco
Owner · Organization
Bsd County Irrevocable Trust
Owner (parent company) · Organization
Bsd Overland Irrevocable Trust
Owner (parent company) · Organization
Ga Lake Crossing Noble Parentco LLC
Owner (parent company) · Organization
Va Sunshine LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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