Lake City Scranton Healthcare Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
While some families report successful rehabilitation outcomes, the recurring reports of neglect, hygiene issues, and poor communication are significant red flags. If you consider this facility, conduct an unannounced visit to check for cleanliness and observe how staff respond to call lights, and ask specifically how they handle communication with families during off-hours.
Google Reviews
Google Reviews
24 reviews on Google“Lake City Scranton Healthcare Center receives highly polarized feedback, with several families reporting severe neglect, poor hygiene, and significant communication failures. While some reviewers praise the facility for successful rehabilitation and attentive care, others describe distressing conditions including unaddressed hygiene needs, rude staff, and unresponsive phone systems.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Supportive rehab staff
- Helpful administrative engagement for some residents
Concerns
- Poor communication and unresponsive phone systems (mentioned by 4 reviewers)
- Unsanitary conditions and strong odors (mentioned by 3 reviewers)
- Neglect of basic resident hygiene and care needs (mentioned by 4 reviewers)
- Staff rudeness and lack of professionalism (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent staffing ratings, could you walk me through your current process for ensuring consistent daily hygiene and personal care for each resident?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to stay updated on their loved one's daily status and care needs?
- 3How does your team manage and maintain the cleanliness of resident rooms and common areas throughout the day?
- 4Since your rehab department is highly regarded, how do you ensure that same level of dedicated support carries over into the daily nursing care provided to long-term residents?
- 5What protocols do you have in place for medication management to ensure accuracy and timely administration for residents?
- 6I see that you engage with feedback online; how do you use input from families to improve the day-to-day experience and quality of life for residents here?
Personalized based on this facility's data
Key Review Excerpts
“My aunt was being severely neglected. They were not brushing her teeth; there was visible plaque build-up. They were not washing her hair; her pillowcase was covered in sebum.”
“My loved one sat there over an hour in a soiled bed. I sat there and watched multiple people walk by the room and look up at the light above the door, and kept walking.”
“During her stay she received the medical care she required to recover from an infection and she received the OT/PT she required to get her walking with a walker.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake City Scranton Healthcare Center has had multiple federal inspection issues across three surveys, including two complaint-triggered investigations where families reported concerns about abuse prevention and response procedures. The most recurring problems involve resident rights violations, daily care assistance, and dietary services. While all deficiencies show correction dates, the pattern of repeated issues with resident rights and care quality across multiple years suggests ongoing operational challenges that merit careful consideration during your visit.
Jul 30, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 23, 2024Routine6
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 23, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 24, 2022Routine14
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Ownership & Operations
Who Operates This Facility
Lake City Scranton Healthcare Center
for profit
Chain Affiliation
Fundamental Healthcare
68 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 68 (Best)
Ownership & Management
Owners
Palmetto Health Care LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit lakecityscrantonhc.com
Medicare data downloads
Original nursing home datasets
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