Lake City Center for Nursing and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 141 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 5.0)
- High staff turnover (61%)
- High RN turnover (60%)
Bottom 25% in GA · Critically understaffed (RN) · Worst in NORBERT BENNETT & DONALD DENZ chain · No penalties on record
What this means for your family
While recent reviews suggest some facility upgrades and positive interactions with specific staff, the facility has a long-standing history of serious neglect and hygiene issues. If you choose to tour, we strongly recommend unannounced visits and asking for a detailed plan on how they ensure daily hygiene and medication compliance, as these are the most frequent points of failure reported by families.
Google Reviews
Google Reviews
141 reviews on Google“Lake City Center for Nursing and Healing receives highly polarized feedback, with many families reporting severe neglect, unsanitary conditions, and poor communication. While some visitors praise recent facility upgrades and specific staff members, a significant number of reviewers describe the environment as a 'dungeon' characterized by foul odors, unwashed residents, and unresponsive nursing staff. Potential families should be aware of the recurring reports regarding patient safety, hygiene, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful front-desk staff
- Recent facility and security upgrades
- Dedicated therapy department
- Some highly attentive individual nurses and social workers
Concerns
- Poor hygiene and foul odors (urine/feces) (mentioned by 12 reviewers)
- Unresponsive to phone calls and family inquiries (mentioned by 8 reviewers)
- Neglect of basic patient care (bathing, clothing, feeding) (mentioned by 10 reviewers)
- Theft or loss of resident personal belongings (mentioned by 4 reviewers)
- Understaffing and lack of supervision (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent facility upgrades, what specific improvements have been made to the building's ventilation and sanitation systems to ensure a fresh environment for residents?
- 2With the current staffing levels, what is your specific protocol for ensuring that residents receive consistent assistance with daily hygiene, bathing, and dressing?
- 3I noticed your team is active in responding to feedback online; what is the best way for families to reach the nursing team directly to get timely updates on their loved one's care?
- 4What security measures or inventory tracking systems do you have in place to ensure that a resident's personal belongings and clothing are kept safe and accounted for?
- 5Since therapy is a known strength here, how do you integrate those therapeutic services into the daily activity schedule to keep residents engaged and mobile?
- 6How does your nursing staff coordinate with the medical team to ensure that medication management and daily care needs are met promptly, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“My room had green mold on the walls and furniture. I had a seizure in my room. I kept on pressing the call button because I felt a seizure coming on, but no one attended to me.”
“The facility is extremely unprofessional in caring for your loved ones. When you pay for their services, you expect competent care. Unfortunately, they fall very short of this standard. Item theft, lack of proper record-keeping, and”
“My brother has been neglected in this facility. Not been bathed in a very long time. He smelled and his skin is extremely dry. His feet are swollen and his leg looks like there’s an infection from all of the scratches on them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 10 deficiencies, including recent concerns about nursing staffing levels, infection control, and quality of care. The facility shows recurring issues with fire safety systems, food service, and resident care across multiple surveys from 2019-2024, though all violations have reported correction dates. One quality of care deficiency from January 2026 remains under a correction plan, suggesting ongoing monitoring of care standards.
Jan 7, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 18, 2024Complaint9
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 18, 2024Routine9
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 28, 2022Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jul 18, 2019Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Lake City Center for Nursing and Healing LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 26 of 29 (Worst)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donad T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
141 reviews from families & visitors
Official Website
Visit lakecitynursing.com
Medicare data downloads
Original nursing home datasets
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