Lake Charles Care Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 133 Google reviews
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What this means for your family
While many families report a clean environment and friendly staff, there are recurring, serious allegations regarding medical neglect and poor communication. We strongly advise you to visit unannounced, specifically checking on the consistency of care for residents with complex medical needs, and to speak directly with the nursing supervisor about their protocols for UTI prevention and family updates.
Google Reviews
Google Reviews
133 reviews on Google“Lake Charles Care Center receives polarized feedback, with a high volume of positive reviews praising the facility's cleanliness and specific staff members like Jackie and Taja. However, several families report serious concerns regarding neglect, poor communication, and inadequate medical oversight, particularly concerning UTI management and patient transfers. Families should carefully weigh the reported facility upgrades against these recurring claims of inconsistent care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Attentive and friendly nursing staff
- Effective rehabilitation therapy team
- Welcoming environment for families
Concerns
- Neglect and poor medical oversight leading to severe health issues (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Inadequate staffing levels and overworked employees (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 137 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; what are some of the favorite daily activities or social events that residents participate in here?
- 2Since we want to ensure our loved one is always well-monitored, could you walk us through your specific protocols for medication management and oversight?
- 3How does the nursing team ensure that every resident receives attentive care, especially during busy shifts or when the facility is at high capacity?
- 4In the event of a medical emergency during the night or over the weekend, what is the immediate process for contacting doctors and notifying the family?
- 5We value staying connected with the care team; what is your preferred method for providing regular updates to family members regarding a resident's health and well-being?
- 6For residents who may need extra support with cognitive changes, what specific features or specialized programming do you have in place for your memory care community?
Personalized based on this facility's data
Key Review Excerpts
“My Mother was in lake Charles care center for 1 1/2 years Now I had to put her somewhere else because, lack of care, she has been to LCMH 3 times for UTI 2 of those times she almost died, now I cannot get get her clothes r her wheel chair, they say she didn't have one, yes she did have one.”
“The Lodge has poor communication between the Therapy Dept. and patients. Management is very poor. Aids and Nursing staff try very hard but are over worked.”
“The team at Lake Charles Care Center have been wonderful. And each time we visit, every staff member greets us, has a smile and a cheerful attitude. I've only ever found the facility to be spotlessly clean, and my family member claims to be pampered by the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who got a urinary tract infection
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lake Charles Care Center shows recurring issues with resident assessments appearing across all three surveys and dietary planning problems in two recent inspections, suggesting persistent challenges in these core care areas. While all deficiencies have correction dates, the repeated assessment and nutrition issues indicate ongoing operational struggles that families should discuss during visits to understand current improvements.
May 14, 2025Routine6
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
May 8, 2024Routine4
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Apr 26, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
Lake Charles Care Center
for profit
Ownership & Management
Owners
May, Brian
Owner
Stott, Martin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
133 reviews from families & visitors
Official Website
Visit lakecharlescarecenter.com
Medicare data downloads
Original nursing home datasets
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