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Nursing HomeMedicaid Investigative

Laguna Rainbow Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

240 Casa Blanca Road, Casa Blanca · Casa Blanca, NM 8700758 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 51 Google reviews

5
4
3
2
1

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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record

Above average in NM · Meets national RN staffing standard · Above recommended total nurse staffing · $24,570 in fines · Abuse citation

Source: Medicare data

What this means for your family

While many families report a warm and engaging environment for their loved ones, the serious allegations regarding management and medical oversight are concerning. We recommend that you schedule an unannounced visit and specifically ask the administration about their protocols for resident medical emergencies and hospital transfers.

Google Reviews

Google Reviews

51 reviews on Google
Laguna Rainbow Nursing Center receives a high volume of positive reviews, with many visitors praising the caring staff and professional environment. However, there are serious allegations from some reviewers regarding management practices, specifically concerning the Director of Nursing, documentation integrity, and the timely transfer of residents to hospitals. Families should weigh the general reports of a friendly atmosphere against these significant concerns regarding administrative oversight.

Quality Themes

Tap a score for details
Food5.0Staff7.0Clean8.0Activities8.0MedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Caring and friendly nursing staff
  • Calm and professional environment
  • Active social engagement for residents
  • Clean facility

Concerns

  • Poor management and administrative integrity (mentioned by 3 reviewers)
  • Understaffing and lack of resident engagement (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(9)'20(10)'22(2)'24(3)'26(1)

Distribution · 55 analyzed

5
34
4
10
3
5
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving administrative processes, what steps is the leadership team taking to ensure families feel well-informed and supported?
  • 2With 16 recent state violations noted, could you walk me through the specific quality improvement plan you have in place to address these findings?
  • 3I see that your staffing rating is quite strong; how do you maintain that level of consistent care across all shifts to ensure residents' needs are met promptly?
  • 4Many families have praised the calm and friendly environment here; how do you balance that professional atmosphere with the need for active, personalized social engagement for each resident?
  • 5Since communication is a key priority for our family, what is the best way for us to stay updated on our loved one's health and daily progress?
  • 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Excellent caring staff and nice calm professional environment.

Visitor · 2026★★★★★

I have volunteered at this place and they do a bunch of games and crafts as well as bingo and sales of whatever people want to sell. They serve lunches there as well.

Volunteer · 2019★★★★★

Went to visit my mother she was happy and knew another of the nursing staff feel she is okay there

Resident's family · 2023★★★★★
Source: 51 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.80hrs
OK
Registered nurses for medical care
Total Nursing
4.26hrs
OK
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
71%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
19.5%
NM
14.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
15.5%
NM
14.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NM
1.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.4%
NM
20.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.5%
Better than Avg
Here
98.5%
US
93.4%
NM
97.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NM
98.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
81.8%
NM
86.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Near state avg (16.6)
14 complaint-triggered
$24,570 in fines

Families have filed multiple abuse and neglect complaints against this facility, with serious deficiencies recurring in abuse protection, infection control, and care planning across multiple years. Recent violations include inadequate protection from abuse, medication management problems, and food safety issues. While all deficiencies show correction dates, the pattern of repeated problems in critical safety areas warrants careful scrutiny before visiting.

Mar 12, 2026Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Dec 31, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 7, 2025Complaint
3
0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0943Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 26, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 24, 2025Complaint
2
0761Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Dec 20, 2024Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Federal Penalties

Fine

Dec 20, 2024

$24,570

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laguna Rainbow Nursing Center

Organization Type

nonprofit

Ownership & Management

Owners

Laguna Rainbow Corporation

Owner · Organization

100%

Pueblo of Laguna

Owner · Organization

Key personnel

Hoskins, MichaelContracted Managing EmployeeNickse, PhillipW-2 Managing EmployeeCorrea, JuanitaOfficer / DirectorCorrea, JuanitaManagerHoskins, MichaelManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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