Laguna Rainbow Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 51 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
Above average in NM · Meets national RN staffing standard · Above recommended total nurse staffing · $24,570 in fines · Abuse citation
What this means for your family
While many families report a warm and engaging environment for their loved ones, the serious allegations regarding management and medical oversight are concerning. We recommend that you schedule an unannounced visit and specifically ask the administration about their protocols for resident medical emergencies and hospital transfers.
Google Reviews
Google Reviews
51 reviews on Google“Laguna Rainbow Nursing Center receives a high volume of positive reviews, with many visitors praising the caring staff and professional environment. However, there are serious allegations from some reviewers regarding management practices, specifically concerning the Director of Nursing, documentation integrity, and the timely transfer of residents to hospitals. Families should weigh the general reports of a friendly atmosphere against these significant concerns regarding administrative oversight.”
Quality Themes
Tap a score for detailsStrengths
- Caring and friendly nursing staff
- Calm and professional environment
- Active social engagement for residents
- Clean facility
Concerns
- Poor management and administrative integrity (mentioned by 3 reviewers)
- Understaffing and lack of resident engagement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving administrative processes, what steps is the leadership team taking to ensure families feel well-informed and supported?
- 2With 16 recent state violations noted, could you walk me through the specific quality improvement plan you have in place to address these findings?
- 3I see that your staffing rating is quite strong; how do you maintain that level of consistent care across all shifts to ensure residents' needs are met promptly?
- 4Many families have praised the calm and friendly environment here; how do you balance that professional atmosphere with the need for active, personalized social engagement for each resident?
- 5Since communication is a key priority for our family, what is the best way for us to stay updated on our loved one's health and daily progress?
- 6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Excellent caring staff and nice calm professional environment.”
“I have volunteered at this place and they do a bunch of games and crafts as well as bingo and sales of whatever people want to sell. They serve lunches there as well.”
“Went to visit my mother she was happy and knew another of the nursing staff feel she is okay there”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple abuse and neglect complaints against this facility, with serious deficiencies recurring in abuse protection, infection control, and care planning across multiple years. Recent violations include inadequate protection from abuse, medication management problems, and food safety issues. While all deficiencies show correction dates, the pattern of repeated problems in critical safety areas warrants careful scrutiny before visiting.
Mar 12, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Dec 31, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 7, 2025Complaint3
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 26, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 24, 2025Complaint2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 20, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Dec 20, 2024
$24,570
Ownership & Operations
Who Operates This Facility
Laguna Rainbow Nursing Center
nonprofit
Ownership & Management
Owners
Laguna Rainbow Corporation
Owner · Organization
Pueblo of Laguna
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit lagunarainbow.org
Medicare data downloads
Original nursing home datasets
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