Kulana Malama
Strong Medicare quality ratings; families often praise expertise in pediatric respiratory care. Still worth an in-person visit.
based on 7 Google reviews

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What this means for your family
Kulana Malama is an excellent choice for families seeking specialized pediatric respiratory care, as it is uniquely positioned on the island to provide these services. The staff is highly praised for their responsiveness and heart-centered approach, making it a reliable environment for medically fragile children.
Google Reviews
Google Reviews
7 reviews on Google“Kulana Malama is highly regarded by families for its specialized care of children with complex medical needs, particularly those requiring respiratory support. Reviewers consistently praise the compassionate, responsive staff and the supportive, community-oriented environment created for the residents.”
Quality Themes
Tap a score for detailsStrengths
- Expertise in pediatric respiratory care
- Warm and responsive nursing staff
- Supportive environment for medically fragile children
- Consistent communication with family members
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given your facility's specialization in pediatric respiratory care, how do you tailor the daily activity schedule to support the unique developmental needs of medically fragile children?
- 2I noticed that your team is very responsive to families; how do you maintain that level of consistent communication regarding a resident's health status?
- 3With 12 recent state violations noted, could you walk me through the specific steps the facility has taken to address these concerns and improve the inspection outcomes?
- 4Since your staffing rating is excellent, how does your team balance the high-acuity medical needs of the residents with providing a warm, nurturing environment?
- 5In the event of a respiratory emergency, what are the immediate protocols in place to ensure the safety and stabilization of the residents?
- 6I see that you engage with families online; what is the best way for us to stay connected and involved in our loved one's care plan on a regular basis?
Personalized based on this facility's data
Key Review Excerpts
“Kulana Malama is the only place on the island that offers respiratory services, which was invaluable for us.”
“The staff at Kulana Malama have been exceptionally responsive to all of my nephew's needs. Whenever I had any concerns, I reached out to them, and they consistently followed up with updates on his well-being.”
“Wonderful, loving facility for the medically fragile, they do so much for the residents and really give from their heart to take care of the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 13 measures
10
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing reports that triggered 6 deficiencies, including issues with nursing competency and emergency care availability. The most recurring problems involve care planning, resident rights, and medication management, appearing across multiple surveys from 2022-2025. While most deficiencies have been corrected, the persistence of similar issues over three years and recent complaint-driven citations suggest ongoing quality concerns families should carefully consider.
Sep 26, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 18, 2025Complaint5
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide or arrange emergency care by a doctor 24 hours a day.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Jun 6, 2024Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 23, 2023Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jul 15, 2022Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Jun 18, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Kulana Malama
for profit
Ownership & Management
Owners
Pacific Skilled Healthcare LLC
Owner · Organization
Olsen, Spencer
Owner (parent company)
Sorensen, Kristen
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit kulanamalama.com
Medicare data downloads
Original nursing home datasets
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