Knute Nelson Care Center
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 12 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation services and staff responsiveness to individual care needs. However, given the serious report regarding hygiene and response times, we strongly recommend that families conduct a site visit and ask specific questions about call-light response protocols and staffing ratios during night and weekend shifts.
Google Reviews
Google Reviews
12 reviews on Google“Knute Nelson Care Center receives high praise for its attentive nursing staff and effective rehabilitation services, with several families noting that their loved ones thrived under their care. However, there is a serious report of neglect regarding hygiene and delayed response times, which families should investigate further. Overall, the facility is commended for its comfortable environment and proactive communication with families.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective physical and occupational therapy
- Spacious and well-maintained facility
- Proactive approach to resident comfort
Concerns
- Neglect regarding hygiene and delayed response to resident falls or needs
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through their responses; how does that proactive communication style translate to how you interact with families daily?
- 2The facility looks very spacious and well-maintained; how do you ensure that the larger common areas are kept clean and comfortable for the residents throughout the day?
- 3We are so impressed by the high staffing ratings here; how do you ensure that the nursing team can respond quickly to a resident's immediate needs or if someone happens to have a fall?
- 4Since the physical and occupational therapy programs are a highlight here, how do you integrate those services into a resident's regular weekly routine?
- 5What kind of daily activities or social outings do you organize to keep the residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“My mother was there a short time but she thrived while she was. She had a stay at a different facility after a long hospital stay and was not doing well. I believe and know that at Nelson she was looked after so much closer and it showed”
“Staff were caring, knowledgeable, a pleasure to be at Nelson Care Center (wish circumstances were different). Occupational and physical therapy were awesome!!”
“Ma moved in with a large sore on her back and went and talked to Megan and decided after food she should maybe be laid down right away after she eats. Think that was excellent idea! They certainly seem to really care!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Knute Nelson Care Center has ongoing fire safety and building compliance issues that persist across multiple surveys, with deficiencies in fire protection systems, sprinkler maintenance, and smoke barriers appearing repeatedly from 2023 to 2025. Three families have filed complaints resulting in citations for pressure ulcer care, infection control, and privacy violations. While all deficiencies show correction dates, the recurring pattern of fire safety problems suggests systemic maintenance challenges that families should discuss during visits.
May 13, 2026Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 5, 2025Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
May 22, 2024Routine12
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 22, 2023Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jul 13, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Knute Nelson Care Center
nonprofit
Chain Affiliation
Vivie
5 facilities nationwide
Ownership & Management
Owners
Vivie
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit vivie.org
Medicare data downloads
Original nursing home datasets
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