Knolls West Post Acute LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews

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What this means for your family
This facility presents significant risks regarding medical safety and staff conduct. While some families have seen success with physical therapy, the documented instances of surgical neglect and verbal abuse are critical red flags that require immediate investigation during any facility visit.
Google Reviews
Google Reviews
7 reviews on Google“Families should exercise extreme caution, as several reviews report severe medical neglect, including unremoved surgical staples and bedsores. While some individuals have noted friendly staff members, there are recurring, serious allegations of verbal abuse, poor cleanliness, and significant understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff members
- Effective skilled therapy for mobility
Concerns
- Severe medical neglect and poor wound care
- Chronic understaffing and slow response times (mentioned by 2 reviewers)
- Unsanitary facility conditions
- Unprofessional or abusive behavior by administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about the skilled therapy team here; how do you work with therapists to help residents regain their mobility?
- 2With the recent changes in staffing levels, what specific steps is the facility taking to ensure residents receive timely responses to their call lights?
- 3How does the nursing team approach wound care and monitoring to ensure every resident's medical needs are met consistently?
- 4What is your current process for maintaining deep cleaning schedules and ensuring the resident rooms and common areas stay pristine?
- 5How do you ensure clear and frequent communication between the administration and family members regarding a resident's daily health updates?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My mom was in there for 3 months to learn to walk again it was supposed to be skilled therapy. The staff was great and the nursed and helpers but it is really understaffed and the patients are not attended to as they should be”
“Worst rehabilitation facility ever. My poor aunt was sent here for rehab and this and this place is a joke. I'm literally reporting them. She had staples left in her for months after surgery, bed sores you wouldn't believe, constantly was left in her wheelchair for hours.”
“I RESIDE IN KNOLLS WEST RESIDENTUAL FACILITY, IN THE TIME IVE BEEN HERE, IVE BEEN VERBALLY & MENTALLY ABUSED BY ADMINISTRATOR & HER UNDERSTAFF.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 11 investigations, including serious issues around resident care, accident prevention, and staff background checks. The most recurring problems involve medication management, wound care and treatment quality, and fire safety systems. While all deficiencies show correction dates, the repeated violations across multiple surveys in core care areas like treatment quality and pressure ulcer prevention suggest ongoing challenges that warrant careful evaluation during your visit.
May 22, 2025Routine21
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Mar 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 23, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nov 26, 2024Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Ownership & Operations
Who Operates This Facility
Knolls West Post Acute LLC
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 23 of 45
Ownership & Management
Owners
Chambers, Thomas
Owner
Johnson, David
Owner
Key personnel
Contact
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Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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