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Nursing HomeMedicaid

Kinnic Health and Rehabilitation Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

1663 E Division St, River Falls, WI 5402268 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 82 Google reviews

5
4
3
2
1
Kinnic Health and Rehabilitation Center Nursing Home in River Falls, WI — Street View
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What this means for your family

The facility is highly regarded for its compassionate staff and clean environment, making it a strong choice for long-term care. However, families seeking intensive rehabilitation should exercise caution and ask detailed questions about the specific therapy program, as some reviewers have reported significant dissatisfaction with the rehab outcomes.

Google Reviews

Google Reviews

82 reviews on Google
Kinnic Health and Rehabilitation Center is widely praised for its compassionate, friendly, and attentive staff who foster a welcoming environment for residents and visitors. While many families report high satisfaction with the cleanliness and care provided, there are serious concerns regarding the quality of the rehabilitation program and occasional lapses in basic hygiene and responsiveness to patient needs.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean9.0Activities8.0MedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Warm, attentive, and compassionate nursing staff
  • Clean and well-maintained facility
  • Engaging activities and social atmosphere
  • Helpful and professional social work support

Concerns

  • Inadequate response times to patient hygiene needs (mentioned by 2 reviewers)
  • Poor quality or ineffective rehabilitation program (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'19(1)'21(12)'23(13)'25(12)'26(5)

Distribution · 85 analyzed

5
75
4
6
3
2
2
0
1
2

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's 4-star staffing rating, how do you ensure that staff are readily available to assist residents with personal hygiene needs in a timely manner?
  • 2I noticed some feedback regarding the rehabilitation program; could you walk me through your current approach to therapy and how you measure progress for residents?
  • 3With 16 recent state violations, what specific steps has the leadership team taken to address these concerns and improve the overall quality of care?
  • 4I see that you have a very active social calendar; what are some of the most popular activities that help residents build connections with one another?
  • 5How does your team coordinate with local hospitals or emergency services to ensure seamless medical care if a resident's health needs change suddenly?
  • 6I noticed you have engaged with some families online; how do you typically maintain open communication with families regarding their loved one's daily well-being and health updates?

Personalized based on this facility's data


Key Review Excerpts

The difference in care here is night and day, and we are so grateful. The cleanliness of this facility is outstanding, and the dedication and compassion of the staff are truly remarkable.

Memory care family member · 2025★★★★★

My sister Frances was having a lot of discomfort. She asked to have her incontinence pad change and was told she needed to wait. It was irritating sores she acquired from the day before.

Long-term resident's family · 2024☆☆☆☆

VERY POOR REHAB PROGRAM!!! I do not recommend this for a stroke victim who is trying to get strength/rehab to move back home.

Rehab patient's family · 2024☆☆☆☆
Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.04hrs
OK
Registered nurses for medical care
Total Nursing
3.75hrs
92%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
30%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
WI
5.2%
St. croix
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.5%
WI
15.9%
St. croix
15.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.6%
Better than Avg
Here
10.6%
US
15.3%
WI
19.9%
St. croix
20.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
WI
95.0%
St. croix
91.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
19.4%
WI
25.0%
St. croix
21.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
14.4%
WI
16.7%
St. croix
19.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
WI
82.2%
St. croix
87.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
81.8%
WI
86.6%
St. croix
95.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WI
1.3%
St. croix
3.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
Well above state avg (9.8)
11 complaint-triggered

Families filed multiple complaints triggering 11 deficiencies, including serious concerns about abuse protection, nursing supervision, and care quality. This facility has persistent issues with fire safety systems, nursing staffing oversight, and food safety that recur across multiple surveys. While all deficiencies show correction dates, the pattern of repeated problems in critical areas like staff supervision and safety systems suggests ongoing operational challenges that warrant careful consideration.

Jun 30, 2025Complaint
4
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

Jun 11, 2025Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0341Potential for harm · PatternCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0321Minimal · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Jun 11, 2025Complaint
5
0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0555Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to choose his or her attending physician.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

Feb 26, 2025Complaint
1
0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Oct 14, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

May 2, 2024Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0342Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kinnic Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Oppenheimer, Aaron

Owner

50%

Rami, Isaac

Owner

50%

Key personnel

Steinmetz, TimothyContracted Managing EmployeeMcardle, MelissaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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