Keystone Ridge Post Acute Nursing and Rehabilitati
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (72%)
- High RN turnover (71%)
Bottom 25% in NE · Below recommended RN staffing · Very high staff turnover · Worst in THE ENSIGN GROUP chain · $70,103 in fines
What this means for your family
The therapy department at this facility is highly effective and frequently praised for helping patients regain independence. However, families should be aware of significant, recurring reports of poor communication and nursing assistant neglect; we strongly recommend conducting unannounced visits and ensuring you have a direct line of contact with a supervisor before admission.
Google Reviews
Google Reviews
49 reviews on Google“Keystone Ridge Post Acute Nursing and Rehabilitation receives highly polarized feedback, with a strong divide between the therapy department and general nursing care. While many reviewers praise the therapy team for helping patients regain mobility and independence, multiple families report serious concerns regarding chronic understaffing, poor communication, and neglectful care from nursing assistants.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and speech therapy team
- Staff dedicated to patient rehabilitation and independence
- Compassionate and helpful therapy staff
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication and difficulty reaching administration (mentioned by 4 reviewers)
- Unresponsive nursing assistants and slow call light response (mentioned by 3 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong focus on rehabilitation, how do the therapy teams coordinate with nursing staff to ensure consistent care throughout the day?
- 2What specific steps is the leadership team currently taking to improve response times for call lights and ensure residents receive timely assistance?
- 3How do you maintain consistent communication with families, and what is the best way for us to reach administration if we have urgent questions or concerns?
- 4Could you walk us through your current protocols for facility-wide hygiene and room cleaning to ensure a comfortable environment for residents?
- 5What is the daily routine for residents who are not in active therapy, and how does the staff encourage social engagement within the facility?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying family members immediately?
Personalized based on this facility's data
Key Review Excerpts
“Because of the therapy team, I am going to be going home.”
“The cnas They can’t get anything right, complain about the patients all the time, will just shut the door on patients asking for help, or ignore them when they are yelling that they need help or can’t breath just cause they don’t want to deal with them.”
“Communication between the people in charge and the family is absolutely terrible. Received zero communication about who's in charge or who to contact with questions etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Keystone Ridge has a concerning pattern of deficiencies with 17 complaint-triggered issues, indicating families have filed reports about problems. The facility shows recurring problems with resident rights violations, medication management, and fire safety issues that appear multiple times across surveys. While all deficiencies show correction dates, the persistent nature of similar violations across multiple years suggests ongoing operational challenges that prospective families should carefully consider.
May 21, 2025Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2025Complaint2
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Oct 24, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 10, 2024Complaint3
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 2, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 2, 2024Complaint8
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Oct 10, 2024
$70,103
Ownership & Operations
Who Operates This Facility
Keystone Ridge Post Acute Nursing and Rehabilitati
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 305 of 328 (Worst)
Ownership & Management
Owners
Gateway Healthcare LLC
Owner · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit keystoneridgerehab.com
Medicare data downloads
Original nursing home datasets
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