Keystone Nursing Care Center INC
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While many families have praised the facility for its clean environment and attentive staff, the lack of detailed recent reviews makes it difficult to gauge current operations. We recommend scheduling a tour to observe staff interactions firsthand and asking specifically about their current policies regarding resident safety and staff conduct.
Google Reviews
Google Reviews
22 reviews on Google“Keystone Nursing Care Center INC receives high praise for its attentive and caring staff, with multiple reviewers highlighting the facility's cleanliness and overall positive environment. However, the lack of detailed feedback in many reviews and recent negative reports regarding staff behavior outside the facility suggest that prospective families should conduct a thorough in-person visit to verify current standards.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Knowledgeable care team
Concerns
- Unprofessional conduct by staff outside the facility
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the facility looks; what are your daily protocols for ensuring the resident areas stay this pristine?
- 2We've heard such lovely things about how attentive and caring the nursing team is here; how do you ensure that same level of personalized care is maintained across all shifts?
- 3Since the facility is a cozy size with 55 residents, how do you foster a sense of community and what kind of daily activities are available to keep everyone engaged?
- 4With your impressive 5-star health inspection rating, what specific clinical processes do you have in place to manage medical emergencies or sudden changes in a resident's condition?
- 5I noticed the management team is active in responding to feedback; how does the facility incorporate family suggestions into the daily care routine?
- 6How do you ensure that the high standards of professionalism seen within the facility are consistently reflected in all staff interactions, both inside and outside the building?
Personalized based on this facility's data
Key Review Excerpts
“Very neat, clean places. Staff is friendly and helpful.”
“Staff is very knowledgeable you can see they care for the residents”
“Good place for rehab”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about care quality at this facility, with deficiencies found in daily living assistance and treatment according to resident preferences. The most recurring issues involve fire safety systems (sprinkler maintenance, smoke doors, fire alarms) appearing across multiple surveys from 2023-2025, along with problems in medication management and emergency preparedness. While all deficiencies show correction dates, the repeated fire safety violations suggest ongoing maintenance challenges that families should discuss during visits.
Sep 11, 2025Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 19, 2024Routine2
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 22, 2023Routine5
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 22, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Keystone Nursing Care Center INC
for profit
Ownership & Management
Owners
Bruns, Tracy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit keystonecarecenter.com
Medicare data downloads
Original nursing home datasets
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