Kerens Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (55%)
Above average in Texas · Below recommended RN staffing · No penalties on record
What this means for your family
This facility is highly regarded for its compassionate, family-oriented culture and excellent dining experience. While most families report great satisfaction, you should verify the consistency of care during your visit, as there have been isolated reports of staff not performing duties correctly.
Google Reviews
Google Reviews
22 reviews analyzed“Families considering Kerens Care Center can expect a warm, family-like atmosphere where staff are frequently praised for their compassion and attentiveness. While most reviewers highlight the facility's cozy, remodeled environment and high-quality food, there are isolated reports of poor care and neglect that should be investigated during a visit.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Warm, family-like atmosphere
- High-quality dining options
- Clean and recently remodeled facility
- Engaging resident activities
Concerns
- Neglect or lack of care from workers
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how recently the facility has been remodeled; could you tell us more about the dining experience and what a typical meal looks like for residents?
- 2We've heard such lovely things about the warm, family-like atmosphere here; what kind of daily activities or social events do you have planned to keep residents engaged?
- 3With the recent updates to the building, how do you ensure that the care and attention provided to each resident remains consistent and attentive during busy shifts?
- 4Could you walk us through your protocol for handling medical emergencies or urgent health changes during the overnight hours?
- 5Since we noticed you are active in responding to feedback, how does the administration typically use resident or family input to improve day-to-day care?
- 6How do you ensure that every resident receives personalized attention and that no specific care needs are overlooked during staff transitions?
Personalized based on this facility's data
Key Review Excerpts
“They make sure she is clean, well fed, and loved. If anything happens, we know immediately. They treat her like family.”
“The wonderful thing about it being a smaller nursing home is that it's more like family than it is being a number in a huge home.”
“The food is fantastic.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Kerens Care Center, resulting in 7 complaint-triggered deficiencies including serious issues with emergency medical response and accident prevention. The facility shows recurring problems with fire safety systems, care planning, and heating/ventilation systems across multiple surveys. While most recent deficiencies have correction dates, the pattern of repeated violations in basic safety and care areas suggests ongoing operational challenges families should carefully consider.
Nov 21, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 10, 2025Routine12
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 26, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 30, 2024Complaint3
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 24, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Kerens I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
CARMEN BRACKEEN
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 64 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit kerenscare.com
Medicare data downloads
Original nursing home datasets
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