Kensington, the
Families consistently rate this highly — reviewers highlight compassionate and patient staff. Schedule a visit to confirm the fit.
based on 55 Google reviews
Watch Kensington, the
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families have historically praised the compassionate care provided at The Kensington, recent reports of pest issues and disputes over personal property are concerning. We strongly recommend conducting an unannounced tour to inspect the cleanliness of the facility yourself and asking management for their specific policy on safeguarding resident valuables.
Google Reviews
Google Reviews
55 reviews on Google“The Kensington receives polarized feedback, with many long-term families praising the compassionate, family-like atmosphere and dedicated staff. However, recent reviews highlight serious concerns regarding facility cleanliness, potential pest issues, and disputes over the handling of resident personal belongings. Families should weigh the strong interpersonal care reported by some against the significant maintenance and administrative complaints raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient staff
- Warm, family-like atmosphere
- Strong support for residents with dementia
- Engaging activities and welcoming environment
Concerns
- Allegations of missing personal property or mishandling of belongings (mentioned by 2 reviewers)
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
- Poor communication and unprofessionalism from management during disputes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the staff seems to care about the residents; how do you ensure that this warm, family-like atmosphere is maintained as the community grows?
- 2What specific types of engaging activities are available to help residents with dementia stay active and connected to the community?
- 3Could you walk me through your process for tracking and securing residents' personal belongings to ensure nothing gets misplaced?
- 4How does the management team handle communication with families, especially when there are important updates or concerns that need to be addressed quickly?
- 5What are your daily routines for facility maintenance and deep cleaning to ensure the environment stays fresh and comfortable for everyone?
- 6In the event of a medical emergency during the night, what is the protocol for contacting both medical professionals and the family?
Personalized based on this facility's data
Key Review Excerpts
“My mother lived at the Kensington, first in the assisted living and later on Primrose Path. She was very happy living there. She could not have had better care.”
“My father-in-law was a resident in the Primrose Path Memory Care unit until he passed away in early August. When we cleaned out belongings, my mother-in-law noted that $60 was missing from his wallet.”
“Toured all the local facilities when deciding where our mom should live. This was the worst! ROACHES! The staff said they are told to call them “water bugs”.”
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Birkwood Village of Fort Madison
1.5 miNursing Home · Fort Madison, IA
Sunnybrook of Fort Madison
2.1 miMemory Care · Fort Madison, IA
Montrose Health Center
8.4 miNursing Home · Montrose, IA
West Point Care Center INC
8.7 miNursing Home · West Point, IA