The Kensington Sierra Madre
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 232 Google reviews
Watch The Kensington Sierra Madre
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for families prioritizing high-touch, compassionate care and a luxury environment. The staff's dedication to person-centered care is a standout strength. However, families should prepare for a premium price point and verify that the facility's specific care level requirements align with your loved one's needs to avoid sudden transitions.
Google Reviews
Google Reviews
232 reviews on Google“The Kensington Sierra Madre is highly regarded for its exceptional, compassionate care, with many families specifically praising caregivers like Martha Reyes for their ability to bond with residents. Reviewers frequently highlight the beautiful, resort-like facility and high-quality dining, though some families have noted concerns regarding the high cost of care and occasional communication delays with the nursing station.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- High-quality, delicious dining options
- Beautiful, well-maintained, and upscale facility
- Engaging activities and community events
- Specialized, person-centered memory care
Concerns
- High cost of care and additional fees for 24-hour assistance (mentioned by 2 reviewers)
- Slow communication from the nursing station and staff responsiveness (mentioned by 2 reviewers)
- Small or claustrophobic resident room sizes (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 218 analyzed
How They Respond to Reviews
The owner provides highly personalized responses that frequently mention specific staff members (like Martha or Cynthia) and repeat the company's mission statement. They excel at acknowledging the specific family members mentioned in the reviews and expressing gratitude for the trust placed in their care.
Questions for Your Tour
- 1We noticed how much management values feedback from families; how does the team typically use resident or family suggestions to improve daily operations?
- 2The dining options look wonderful in the photos; could you tell us more about how much input residents have in the weekly menus?
- 3Since we are looking for a very responsive environment, what is the best way for us to communicate with the nursing station if we have a quick question during the day?
- 4Could you walk us through the specific protocols for medical emergencies or urgent care needs during the overnight hours?
- 5We'd love to hear more about the types of engaging community events or outings planned for the residents each month.
- 6When looking at the different room layouts, could you show us some of the larger floor plans to help us get a sense of the living space?
Personalized based on this facility's data
Key Review Excerpts
“Martha Reyes has been a wonderful caregiver for her, and a very supportive presence in our mom's life during this transition for her. Martha frequently texts photos of our mom's daily activities at the The Kensington to my siblings and me, so we can we see with our own eyes what our mom is doing there each day.”
“The Kensington is By far this is the nicest, cleanest, and most professional senior care facility I have been to. The nursing staff, ESPECIALLY Erika and Daniel, are outstanding.”
“The staff was amazing during the fires. We simply did not have to worry about her while we were being evacuated. Every staff member knows my mom.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jun 15, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
May 14, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Apr 2, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 2, 2026InspectionClean
The facility underwent a required annual inspection covering eight domains, including Infection Control, Physical Plant, and Food Services. The report indicates that no deficiencies were observed during the visit, although the LPA noted that the full annual inspection could not be completed due to time constraints and will require a follow-up visit.
Sep 30, 2025ComplaintClean
This report details an investigation into a complaint regarding staff safeguarding resident confidential information. The investigation included interviews with staff, residents, and witnesses, as well as a review of facility records. Ultimately, the allegation was found to be unsubstantiated due to a lack of preponderance of evidence.
Jun 27, 2025ComplaintClean
This report details an unannounced complaint investigation conducted on 06/27/2025 regarding the allegation that the facility lacked a designated substitute administrator. The investigation found no evidence to support the allegation, concluding that the complaint was unsubstantiated.
Jun 7, 2025ComplaintClean
This complaint investigation found the allegation of physical abuse to be Substantiated. The deficiency cited relates to the resident's fundamental right to be free from abuse or punitive actions. A Type A deficiency was issued due to the immediate threat posed to resident safety.
May 16, 2025OtherClean
The inspection was a Case Management Visit following a complaint investigation. The primary finding relates to staff practices concerning medication administration for Resident #1 (R1). Specifically, staff were found to have camouflaged R1's medication in pudding without consent, which constitutes a Type A deficiency due to the immediate risk posed to the resident.
Ownership & Operations
Who Operates This Facility
Kensington Sm Gp,llc &kensington Senior Living LLC
CECILIA DEGRAFF
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
232 reviews from families & visitors
Official Website
Visit thekensingtonsierramadre.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The British Home in California Ltd
< 1 miContinuing Care · Sierra Madre, CA
San Marino Healthcare Center
2.8 miNursing Home · San Gabriel, CA
Temple City Healthcare
4.8 miNursing Home · Temple City, CA
Monrovia Post Acute
4.8 miNursing Home · Duarte, CA
Garfield Villas LLC
5.0 miAssisted Living · Pasadena, CA
Mission Care Center
5.2 miNursing Home · Rosemead, CA