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Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 247 Google reviews
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Public Google reviewers rate The Kensington Sierra Madre highly. Reviewers highlight: compassionate and attentive nursing staff, high-quality, delicious dining options. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Kensington Sierra Madre is highly regarded for its exceptional, compassionate care, with many families specifically praising caregivers like Martha Reyes for their ability to bond with residents. Reviewers frequently highlight the beautiful, resort-like facility and high-quality dining, though some families have noted concerns regarding the high cost of care and occasional communication delays with the nursing station.
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Distribution · 234 analyzed
The owner provides highly personalized responses that frequently mention specific staff members (like Martha or Cynthia) and repeat the company's mission statement. They excel at acknowledging the specific family members mentioned in the reviews and expressing gratitude for the trust placed in their care.
Personalized based on this facility's data
Key Review Excerpts
“The Kensington is By far this is the nicest, cleanest, and most professional senior care facility I have been to. The nursing staff, ESPECIALLY Erika and Daniel, are outstanding.”
“The staff was amazing during the fires. We simply did not have to worry about her while we were being evacuated. Every staff member knows my mom.”
“It was with a very heavy heart that we departed The Kensington today after my husband of 46 year’s, Scott Rickard, passed away. It’s been a home to our family for the past 16 months and we will miss you all.”
Source: CA Community Care Licensing Division
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
COMPLAINT INVESTIGATION REPORT
The facility underwent a required annual inspection covering eight domains, including Infection Control, Physical Plant, and Food Services. The report indicates that no deficiencies were observed during the visit, although the LPA noted that the full annual inspection could not be completed due to time constraints and will require a follow-up visit.
This report details an investigation into a complaint regarding staff safeguarding resident confidential information. The investigation included interviews with staff, residents, and witnesses, as well as a review of facility records. Ultimately, the allegation was found to be unsubstantiated due to a lack of preponderance of evidence.
This report details an unannounced complaint investigation conducted on 06/27/2025 regarding the allegation that the facility lacked a designated substitute administrator. The investigation found no evidence to support the allegation, concluding that the complaint was unsubstantiated.
This complaint investigation found the allegation of physical abuse to be Substantiated. The deficiency cited relates to the resident's fundamental right to be free from abuse or punitive actions. A Type A deficiency was issued due to the immediate threat posed to resident safety.
The inspection was a Case Management Visit following a complaint investigation. The primary finding relates to staff practices concerning medication administration for Resident #1 (R1). Specifically, staff were found to have camouflaged R1's medication in pudding without consent, which constitutes a Type A deficiency due to the immediate risk posed to the resident.
Kensington Sm Gp,llc &kensington Senior Living LLC
CECILIA DEGRAFF
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Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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