Karcher Post Acute
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 26 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High RN turnover (90%)
Below average in ID · Below recommended RN staffing · Above recommended total nurse staffing · Worst in PRESTIGE CARE chain · $36,443 in fines
What this means for your family
Karcher Post Acute is highly regarded for its physical therapy outcomes and clean environment, making it a strong candidate for short-term rehab. However, families should be aware of potential communication gaps and responsiveness issues; we recommend scheduling a tour and asking specifically how the facility ensures timely updates and assistance for residents.
Google Reviews
Google Reviews
26 reviews on Google“Karcher Post Acute receives generally positive feedback for its therapy department and clean, well-maintained environment. While many families praise the attentive staff and successful rehabilitation outcomes, some reviewers report significant concerns regarding communication, slow response times to call lights, and inconsistent hygiene care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Clean and well-maintained facility
- Friendly and empathetic nursing staff
- Supportive management approach
Concerns
- Slow response times to call lights and assistance requests (mentioned by 2 reviewers)
- Poor communication and lack of follow-up from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 29 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your management team is very active in responding to online feedback; how does that proactive communication style translate to keeping families updated on their loved one's daily progress?
- 2Given that some families have mentioned challenges with response times for assistance, what is your current process for monitoring call lights to ensure residents get help promptly?
- 3With your rehabilitation therapy team being a standout strength, how do you integrate their work into the daily routine for residents who are here for short-term recovery?
- 4The facility has a 1-star rating for health inspections; could you walk me through the specific steps you have taken recently to address these regulatory concerns and improve care quality?
- 5How do you ensure that nursing staff maintain consistent communication with families, especially when there are changes in a resident's medical condition or care plan?
- 6Beyond the therapy sessions, what kind of social activities or engagement programs do you have in place to keep residents active and connected during their stay?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were patient but firm, encouraging him every step of the way. The facility is clean, the communication with the family was excellent, and most importantly, my father is now back home and feeling stronger than ever.”
“The entire staff from nursing, therapeutic modalities, administration, dining, EVS & transportation was professional, efficient, caring and very friendly and helpful towards the patient and family.”
“The few good employees are worked to death. The nurses ignore family. They don't call you back. You're lucky if someone answers and says they'll call back but it's not true.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing issues with families filing 22 complaints that triggered federal investigations, revealing recurring problems with resident safety and accident prevention, medication management, and care planning. Most concerning are recent deficiencies in November 2025 for resident abuse protection and medication errors, indicating persistent safety issues despite previous corrections. While the facility has addressed each cited deficiency, the pattern of repeated violations in core care areas suggests families should carefully evaluate whether this facility can consistently provide safe, quality care.
Nov 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 3, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 4, 2025Complaint11
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 4, 2025Routine1
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jul 2, 2024Complaint1
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Jan 26, 2024Complaint6
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Federal Penalties
Fine
Nov 7, 2025
$10,358
Fine
Apr 4, 2025
$11,190
Fine
Jul 2, 2024
$9,318
Ownership & Operations
Who Operates This Facility
Karcher Post Acute
for profit
Chain Affiliation
Prestige Care
2 facilities nationwide
Chain avg rating: 3.5/5 · Rank 2 of 2 (Worst)
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit karcherpa.com
Medicare data downloads
Original nursing home datasets
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