Kalkaska Memorial Health Center
Strong Medicare quality ratings; families often praise kind and attentive nursing staff. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
The facility is highly regarded for its compassionate and responsive nursing staff, making it a strong candidate for those prioritizing bedside manner. However, families should inquire about the current dietary program and menu options, as past feedback indicated concerns regarding the nutritional quality and variety of the food served.
Google Reviews
Google Reviews
10 reviews analyzed“Kalkaska Memorial Health Center receives high praise for its kind, attentive nursing staff and clean, well-maintained environment. However, some families have expressed significant concerns regarding the quality of food and potential issues with resident care standards.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Clean and well-maintained facility
- Responsive to family requests
- Supportive social work and medical team
Concerns
- Poor quality and nutritional value of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong staffing rating; could you tell me more about how the nursing team coordinates with families to ensure personalized care for each resident?
- 2We understand that nutrition is a key part of well-being; what steps are you taking to enhance the menu options and dining experience for residents?
- 3Given the recent health inspection findings, what specific improvements or changes have been implemented to ensure the highest standards of safety and care?
- 4What does a typical day look like for a resident here, and how do you ensure there are engaging activities that cater to different interests?
- 5How does your team handle medical emergencies, and what is the process for keeping family members informed during those times?
- 6I've heard positive things about your social work team; how do they support residents in adjusting to life here and maintaining their emotional well-being?
Personalized based on this facility's data
Key Review Excerpts
“My mom is extremely nervous and has dementia and it has been an unfortunate time but I do have to say I've never been in an area with so many kind CNAS, Nurses, Practitioners ect its good for where we are outside of populous areas and good people.”
“The staff is excellent. They look after my Grandparents and accommodate them very well. If I ever ask for them to check on my relatives they do so immediately.”
“After my wife complained about the food she received a call immediately the next day. Many excuses later and many promises given still no changes. Still getting high sodium foods that are mostly all processed junk.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about accident prevention and safety supervision, with this issue appearing in four separate complaints spanning 2023-2025, suggesting ongoing concerns. The facility has struggled most with fire safety systems, accident prevention, and family notification requirements. While all deficiencies show correction dates, the recurring pattern of safety-related complaints indicates persistent challenges in maintaining adequate supervision and hazard-free environments for residents.
Jan 2, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 26, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 31, 2025Routine8
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Construction Deficiencies
Meet other general requirements.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 2, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 19, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Payment Denial
Sep 19, 2025
1-day denial
Fine
May 2, 2025
$10,364
Payment Denial
May 2, 2025
1-day denial
Ownership & Operations
Who Operates This Facility
Kalkaska Memorial Health Center
government
Ownership & Management
Owners
Kalkaska Memorial Health Center
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit munsonhealthcare.org
Medicare data downloads
Original nursing home datasets
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