Jupiter Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 249 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High RN turnover (74%)
Bottom 25% in FL · Meets national RN staffing standard · No penalties on record
What this means for your family
While the facility offers excellent rehabilitation therapy and has a very responsive concierge team, the recurring reports of severe understaffing and neglect are critical red flags. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care, as response times to call bells appear inconsistent.
Google Reviews
Google Reviews
249 reviews on Google“Jupiter Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation therapy. However, a significant number of reviewers report serious concerns regarding patient neglect, understaffing, and poor communication during medical emergencies. Families should be aware that while many have positive experiences, there are recurring, severe allegations regarding the quality of care provided to vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and welcoming front desk/concierge staff
- Strong communication from specific staff members
Concerns
- Chronic understaffing leading to neglect (mentioned by 12 reviewers)
- Poor response times to call bells (mentioned by 6 reviewers)
- Inadequate hygiene and cleanliness in patient rooms/bathrooms (mentioned by 5 reviewers)
- Poor quality or inappropriate food service (mentioned by 4 reviewers)
- Lack of communication during medical emergencies (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 180 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to make day-to-day improvements in care?
- 2Given the current staffing levels, what specific protocols do you have in place to ensure that call bells are answered promptly, especially during evening and weekend shifts?
- 3Could you walk me through your current process for maintaining room hygiene and bathroom cleanliness, as this is a high priority for our family?
- 4Since your therapy programs are so highly regarded, how do those teams coordinate with the nursing staff to ensure a resident's physical progress is maintained throughout the rest of the day?
- 5What steps are being taken to improve the variety and nutritional quality of the dining experience to better meet the diverse needs of your 120 residents?
- 6In the event of a medical emergency, what is your specific process for notifying family members and keeping them updated throughout the situation?
Personalized based on this facility's data
Key Review Excerpts
“My brother was supposed to get wound care and instead his wounds became terrible infected and he had to be hospitalized on iv antibiotics. I also found his roommate on the floor and no response from the call bell.”
“The PT and OT are phenomenal in helping patients recover and regain their strength. I had a severely crooked walk and posture in from previous injury. PT works wonders - very committed to helping their patients.”
“The facility, most nights is understaffed, and patient care is jeopardized. The rooms are cramped with two beds, and a restroom that is shared by the neighboring room, and all is in need of updating.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jupiter Rehabilitation and Healthcare Center shows a concerning pattern with 42 deficiencies across 6 surveys, including 6 complaint-triggered issues where families filed reports. The facility has recurring problems with resident rights violations, care planning, and food safety that persist across multiple years from 2022 to 2025. While all deficiencies show correction dates, the repeated nature of similar issues suggests ongoing challenges with maintaining consistent standards of care.
Jul 10, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Jun 11, 2025Complaint1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Mar 28, 2024Routine13
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Mar 28, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ownership & Operations
Who Operates This Facility
Jupiter Rehabilitation and Healthcare Center
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
249 reviews from families & visitors
Official Website
Visit jupiterrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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