Juliette Manor
Strong Medicare quality ratings; families often praise clean, well-maintained facilities. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
Juliette Manor is highly regarded for its clean environment and effective rehabilitation services, making it a strong candidate for post-acute care. However, families should be proactive in establishing a clear communication plan with the nursing team upon admission to ensure regular updates on their loved one's progress.
Google Reviews
Google Reviews
11 reviews on Google“Juliette Manor receives praise for its clean facilities and professional, caring staff, particularly regarding physical therapy and rehabilitation services. However, some families have reported concerns regarding inconsistent communication and staff engagement, with isolated reports of poor responsiveness during past periods of high stress.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facilities
- Professional and caring nursing staff
- Effective physical therapy and rehabilitation
- Respectful and helpful patient advocacy
Concerns
- Inconsistent communication regarding patient progress and care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With a capacity of 37 residents, how do you ensure consistent, proactive communication with families regarding a loved one's daily progress and updates to their care plan?
- 2I noticed the facility is well-regarded for its physical therapy and rehab; could you walk me through how you integrate these services into a resident's daily routine?
- 3Since you have a smaller community of 37 residents, what kind of social activities or events do you have planned to keep residents engaged throughout the week?
- 4I see you occasionally respond to feedback online; how do you typically handle family concerns or questions about care once a resident has moved in?
- 5Given the 4-star staffing rating, how does your team coordinate to ensure that medical needs are addressed promptly, especially during evenings or weekends?
- 6Could you share how your staff balances the clinical requirements of the 6 recent state-reported items with maintaining the warm, respectful environment mentioned by other families?
Personalized based on this facility's data
Key Review Excerpts
“The staff here are very caring they actually listen too you and take notes being sure what you say gets into the right hands very professional...and the same goes for the therapists here , kudos👏 too them for getting me back on my feet”
“Very clean when I visited my friend there, her room very clean, bathroom for very clean, handicapped bathroom equipped, nice walk-in shower.”
“Lack communication with me in her progress no one knows anything one nurse said doctors only come over once a month. Everything on clipboards.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents with pressure sores (bedsores)
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring concerns with abuse and neglect reporting procedures, appearing in multiple surveys including complaint-triggered investigations where families filed reports. The facility has faced repeated deficiencies in three main areas: reporting suspected abuse/neglect to authorities, resident safety and accident prevention, and fire safety systems. While all violations have correction dates, the pattern of similar issues reoccurring suggests systemic challenges in maintaining consistent safety protocols and reporting standards.
Sep 10, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 5, 2025Routine8
Smoke Deficiencies
Install an approved automatic sprinkler system.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nov 26, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 11, 2024Routine2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Apr 5, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 30, 2022Routine6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Ownership & Operations
Who Operates This Facility
Juliette Manor
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit directory.thedacare.org
Medicare data downloads
Original nursing home datasets
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