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Nursing HomeMedicaid Investigative

Jonesboro Center for Nursing and Healing LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2650 Highway 138 Se, Jonesboro, GA 30236129 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 38 Google reviews

5
4
3
2
1
Jonesboro Center for Nursing and Healing LLC Nursing Home in Jonesboro, GA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • High staff turnover (55%)
  • High RN turnover (60%)

Top 25% in GA · Critically understaffed (RN) · Above average staffing · Best in NORBERT BENNETT & DONALD DENZ chain · $16,801 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

This facility is highly regarded for its clean environment and responsive management team, making it a strong contender for those prioritizing safety and staff engagement. However, families should inquire about the current dining program, as recent feedback indicates the food quality may not consistently meet expectations.

Google Reviews

Google Reviews

38 reviews on Google
Families generally praise the facility for its clean environment, attentive staff, and effective management, particularly noting recent improvements in leadership and security protocols. While most feedback is highly positive, some residents and family members have expressed concerns regarding the quality of food and occasional management issues.

Quality Themes

Tap a score for details
Food4.0Staff9.0Clean10.0Activities9.0MedsN/AMemoryN/AComms8.0Value8.0

Strengths

  • Clean and well-maintained facility
  • Responsive and professional management
  • Attentive and caring nursing staff
  • Enhanced security and visitor check-in processes

Concerns

  • Poor quality or preparation of food (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02017(1)3.02018(4)4.22021(5)5.02023(6)5.02024(2)4.52025(19)4.82026(5)

Distribution · 42 analyzed

5
31
4
6
3
1
2
0
1
4

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed the facility has a 4-star rating, but I’d love to understand your current approach to staffing and how you ensure consistent, personalized attention for all 129 residents?
  • 2We’ve heard some feedback regarding the dining experience; could you walk us through how you are working to improve the quality and variety of the meals served here?
  • 3It’s great to see your management team is active in responding to feedback online; how do you incorporate family input into the daily operations and care planning for residents?
  • 4Since security and visitor check-ins are a priority here, could you explain the process for family members to visit and how you balance that with maintaining a secure environment?
  • 5What does a typical day of engagement look like for residents, and how do you tailor activities to keep everyone active and connected?
  • 6Given the recent focus on health inspections, what specific steps is the facility taking to maintain high standards of care and address any past operational concerns?

Personalized based on this facility's data


Key Review Excerpts

Whenever I’ve had concerns and addressed them to Natalie, she has responded expeditiously. The rest of the staff are also attentive to my loved one’s needs, and they don’t hesitate to fulfill all of her needs.

Family member · 2023★★★★★

There is always something going on for our loved ones, keeping them stimulated, happy, and busy. Their Activity Director Shawnese is so pleasant and welcoming.

Family member · 2025★★★★★

My mom has been a resident for several years, the staff have been helpful. A few concerns had to be highlighted and addressed by Megan. Being the Caregiver is a heavy responsibility. Having a skilled & committed staff closes the gap.

Long-term resident's family · 2025★★★★
Source: 38 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
44%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
GA
10.6%
Clayton
6.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.5%
Better than Avg
Here
8.5%
US
15.4%
GA
20.1%
Clayton
11.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Better than Avg
Here
10.9%
US
19.5%
GA
20.5%
Clayton
18.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.8%
Better than Avg
Here
14.8%
US
19.4%
GA
16.0%
Clayton
23.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.7%
Worse than Avg
Here
20.7%
US
15.3%
GA
16.6%
Clayton
12.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.3%
Better than Avg
Here
96.3%
US
93.4%
GA
91.2%
Clayton
89.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.5%
Worse than Avg
Here
70.5%
US
79.7%
GA
78.4%
Clayton
75.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Better than Avg
Here
86.4%
US
81.8%
GA
80.4%
Clayton
82.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
GA
2.4%
Clayton
2.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
4penalties
Well above state avg (6.1)
10 complaint-triggered
$16,801 in fines

Families have filed multiple complaints against this facility, triggering 10 deficiencies across surveys. The most recurring issues involve care planning problems, fire safety violations, and resident rights concerns. While the facility reports correcting deficiencies, care planning issues have persisted across multiple surveys from 2022 to 2025, suggesting ongoing challenges with developing proper treatment plans for residents.

Feb 12, 2026Routine
16
0582Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0700Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

Mar 27, 2025Complaint
3
0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 27, 2025Routine
3
0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Oct 26, 2023Routine
13
0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0281Potential for harm · PatternCorrected

Egress Deficiencies

Install proper backup exit lighting.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Oct 26, 2023Complaint
7
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Federal Penalties

Fine

Oct 26, 2023

$4,017

Fine

Oct 26, 2023

$6,284

Fine

Oct 26, 2023

$6,500

Payment Denial

Oct 26, 2023

29-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Jonesboro Center for Nursing and Healing LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Norbert Bennett & Donald Denz

Chain Size

29 facilities nationwide

Chain avg rating: 1.7/5 · Rank 1 of 29 (Best)

Ownership & Management

Owners

D&n, LLC

Owner · Organization

50%

Dtd Hc LLC

Owner · Organization

50%

Donad T Denz Irrv Tr

Owner (parent company) · Organization

Norbert a Bennett Irrv Tr Fbo Children

Owner (parent company) · Organization

Norbert a Bennett Irrv Tr Fbo Grandchildren

Owner (parent company) · Organization

Bennett, Norbert

Owner (parent company)

Denz, Donald

Owner (parent company)

Key personnel

Oates, MarcusW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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