Jonesboro Center for Nursing and Healing LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 38 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (55%)
- High RN turnover (60%)
Top 25% in GA · Critically understaffed (RN) · Above average staffing · Best in NORBERT BENNETT & DONALD DENZ chain · $16,801 in fines · Very few deficiencies
What this means for your family
This facility is highly regarded for its clean environment and responsive management team, making it a strong contender for those prioritizing safety and staff engagement. However, families should inquire about the current dining program, as recent feedback indicates the food quality may not consistently meet expectations.
Google Reviews
Google Reviews
38 reviews on Google“Families generally praise the facility for its clean environment, attentive staff, and effective management, particularly noting recent improvements in leadership and security protocols. While most feedback is highly positive, some residents and family members have expressed concerns regarding the quality of food and occasional management issues.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Responsive and professional management
- Attentive and caring nursing staff
- Enhanced security and visitor check-in processes
Concerns
- Poor quality or preparation of food (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 4-star rating, but I’d love to understand your current approach to staffing and how you ensure consistent, personalized attention for all 129 residents?
- 2We’ve heard some feedback regarding the dining experience; could you walk us through how you are working to improve the quality and variety of the meals served here?
- 3It’s great to see your management team is active in responding to feedback online; how do you incorporate family input into the daily operations and care planning for residents?
- 4Since security and visitor check-ins are a priority here, could you explain the process for family members to visit and how you balance that with maintaining a secure environment?
- 5What does a typical day of engagement look like for residents, and how do you tailor activities to keep everyone active and connected?
- 6Given the recent focus on health inspections, what specific steps is the facility taking to maintain high standards of care and address any past operational concerns?
Personalized based on this facility's data
Key Review Excerpts
“Whenever I’ve had concerns and addressed them to Natalie, she has responded expeditiously. The rest of the staff are also attentive to my loved one’s needs, and they don’t hesitate to fulfill all of her needs.”
“There is always something going on for our loved ones, keeping them stimulated, happy, and busy. Their Activity Director Shawnese is so pleasant and welcoming.”
“My mom has been a resident for several years, the staff have been helpful. A few concerns had to be highlighted and addressed by Megan. Being the Caregiver is a heavy responsibility. Having a skilled & committed staff closes the gap.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 10 deficiencies across surveys. The most recurring issues involve care planning problems, fire safety violations, and resident rights concerns. While the facility reports correcting deficiencies, care planning issues have persisted across multiple surveys from 2022 to 2025, suggesting ongoing challenges with developing proper treatment plans for residents.
Feb 12, 2026Routine16
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Mar 27, 2025Complaint3
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 27, 2025Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Oct 26, 2023Routine13
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Oct 26, 2023Complaint7
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Oct 26, 2023
$4,017
Fine
Oct 26, 2023
$6,284
Fine
Oct 26, 2023
$6,500
Payment Denial
Oct 26, 2023
29-day denial
Ownership & Operations
Who Operates This Facility
Jonesboro Center for Nursing and Healing LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
29 facilities nationwide
Chain avg rating: 1.7/5 · Rank 1 of 29 (Best)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donad T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit jonesboroassistedliving.com
Medicare data downloads
Original nursing home datasets
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