Joe-Anne Burgin Health and Rehabilitation
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 24 Google reviews
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What this means for your family
While recent reviews highlight a clean and welcoming environment, the facility has a history of serious allegations regarding patient care. We strongly recommend that families conduct an unannounced visit to observe staff interactions firsthand and ask specifically about the facility's protocols for reporting and addressing patient grievances.
Google Reviews
Google Reviews
24 reviews on Google“Joe-Anne Burgin Health and Rehabilitation receives high praise for its clean, inviting environment and friendly, attentive staff in recent 2025 reviews. However, the facility has faced serious historical allegations regarding patient mistreatment and unprofessional administrative conduct, suggesting a significant disparity between recent positive feedback and past experiences.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Inviting, home-like atmosphere
Concerns
- Reports of unprofessional or messy administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is so wonderful to see how clean and well-maintained the facility looks; what are some of the ways you maintain such a home-like atmosphere for the residents?
- 2We noticed some lovely comments about how friendly and welcoming the care staff is; how do you foster that culture of kindness among your nursing team?
- 3How does the administrative team handle communication with families to ensure we are always kept in the loop regarding updates or changes in care?
- 4What does a typical day look like for residents here, and what kind of social activities are available to keep everyone engaged?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 6With the recent state inspections, what specific steps has the facility taken to address previous deficiencies and ensure continuous improvement?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and CNAs were extremely helpful and attentive to the residents needs and our needs as well.”
“Clean when you walk in. Patients are very nice and greet you with smiles. Employees greet you with a smile.”
“After being there for a while and calling back to back and FINALLY being able to speak with her, she told us that a particular nurse had been beating on the leg where the surgery was done and the reason she was there in the first place!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 13 deficiencies across multiple surveys, with families filing complaints that led to findings about safety hazards and treatment quality. The most recurring issues involve resident care quality, safety management, and care planning. While most deficiencies show correction dates, problems persist across different time periods including recent 2025 findings, and recurring sprinkler system maintenance issues suggest ongoing operational challenges that warrant careful evaluation during visits.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 14, 2025Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nov 4, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 27, 2023Routine5
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Nov 4, 2024
$5,077
Ownership & Operations
Who Operates This Facility
Joe-Anne Burgin Health and Rehabilitation
nonprofit
Chain Affiliation
Ethica Health
50 facilities nationwide
Chain avg rating: 3.6/5 · Rank 27 of 48
Ownership & Management
Owners
Sheffield, Kimberly
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit joeanneburginhealth.org
Medicare data downloads
Original nursing home datasets
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