Jena Nursing and Rehabilitation Center, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 7)
- High staff turnover (65%)
- High RN turnover (60%)
Bottom 25% in LA · Critically understaffed (RN) · Above recommended total nurse staffing · Worst in NORBERT BENNETT & DONALD DENZ chain · $38,851 in fines · Abuse citation
What this means for your family
This facility has a history of serious concerns regarding hygiene, medical oversight, and communication. Before considering this location, we strongly recommend conducting an unannounced visit to inspect the cleanliness of the rooms and the responsiveness of the staff, as multiple families have reported significant lapses in basic care.
Google Reviews
Google Reviews
25 reviews on Google“Jena Nursing and Rehabilitation Center receives highly polarized feedback, with recurring reports of severe neglect, poor hygiene, and significant communication failures. While some reviewers praise individual staff members and activities, multiple families have raised critical alarms regarding medical errors, understaffing, and a lack of responsiveness to basic needs.”
Quality Themes
Tap a score for detailsStrengths
- Some individual staff members described as caring
- Energetic activities program
- Respiratory care team noted for attentiveness
Concerns
- Chronic failure to answer phones or facilitate communication with residents (mentioned by 6 reviewers)
- Poor sanitary conditions including odors, dirty rooms, and waste on walls (mentioned by 4 reviewers)
- Understaffing leading to neglect of basic resident needs (mentioned by 4 reviewers)
- Serious medical and medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure call lights are answered promptly and resident needs are met in a timely manner?
- 2I noticed the facility has had recent challenges with cleanliness; could you walk me through your daily housekeeping schedule and how you maintain sanitary standards in resident rooms?
- 3Communication is very important to our family; what is the official process for ensuring we receive regular, reliable updates regarding our loved one's care and condition?
- 4I understand the facility offers an energetic activities program; could you show me a sample calendar and explain how you encourage residents to participate in these social opportunities?
- 5Regarding medication management, what oversight and verification processes do you have in place to ensure that prescriptions are administered accurately and safely?
- 6With the respiratory care team being a noted strength here, how do they coordinate with the rest of the nursing staff to ensure comprehensive care for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“My mom is a diabetic her blood sugar was 27, it was too low, and they still gave her insulin, which then she had to be rushed to the hospital it.”
“Often it reeks of dirty diapers and nutritional supplements are often leaking on the floors. Feces and/or blood can be found on the walls at times as well.”
“The staff is very attentive and I find the activities to be more energetic than most facilities I've seen”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing 17 complaints triggering inspections, particularly around abuse and neglect protection which has repeatedly failed across multiple surveys since 2023. The most frequent deficiencies involve care planning and assessment, abuse and neglect prevention, and daily care assistance. While the facility has provided correction dates for most issues, the recurring nature of serious problems like resident protection and one uncorrected ventilation system deficiency suggest ongoing systemic challenges that families should carefully evaluate.
Mar 18, 2026Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 10, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 4, 2025Routine10
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 4, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 20, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Federal Penalties
Fine
Jan 18, 2024
$38,851
Ownership & Operations
Who Operates This Facility
Jena Nursing and Rehabilitation Center, LLC
for profit
Chain Affiliation
Norbert Bennett & Donald Denz
27 facilities nationwide
Chain avg rating: 1.7/5 · Rank 15 of 29 (Worst)
Ownership & Management
Owners
D&n, LLC
Owner · Organization
Dtd Hc LLC
Owner · Organization
Donald T Denz Irrv Tr
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Children
Owner (parent company) · Organization
Norbert a Bennett Irrv Tr Fbo Grandchildren
Owner (parent company) · Organization
Bennett, Norbert
Owner (parent company)
Denz, Donald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit jenarehabcenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.