Jasper Point of Journey LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (10 vs median 5.0)
Bottom 25% in GA · Below recommended RN staffing · Worst in JOURNEY HEALTHCARE chain · $4,233 in fines
What this means for your family
While some families report recent improvements under new leadership, the facility has a history of severe, recurring complaints regarding hygiene and medication management. If you are considering this facility, we strongly recommend unannounced visits and asking specifically how they ensure daily hygiene and medication adherence for high-needs residents.
Google Reviews
Google Reviews
28 reviews on Google“Jasper Point of Journey LLC experiences highly polarized feedback, with recent reviews highlighting a stark divide between severe allegations of neglect and praise for new administrative leadership. Families report critical issues regarding hygiene, medication management, and inconsistent therapy schedules, while some recent visitors note improvements in facility atmosphere and staff engagement. Potential residents and their families should exercise extreme caution and conduct thorough, in-person visits to verify current standards of care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Recent administrative efforts to improve facility culture
- Professional rehab therapy services (cited in select cases)
- Organized activities and resident interaction
Concerns
- Neglect and poor hygiene (soiled bedding/clothing) (mentioned by 4 reviewers)
- Inconsistent or missed physical therapy sessions (mentioned by 3 reviewers)
- Unprofessional or rude communication from administrative/admissions staff (mentioned by 4 reviewers)
- Medication management errors or withholding (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed recent efforts to improve the facility culture; could you share what specific changes have been implemented in the last few months to support the staff and improve resident care?
- 2With the current staffing levels, what is your process for ensuring that residents receive timely assistance with personal hygiene and bedding changes throughout the day and night?
- 3How do you track and verify that physical therapy sessions are consistently provided as scheduled for each resident?
- 4Given the importance of medication safety, what specific protocols and double-check systems do you have in place to prevent errors and ensure all medications are administered correctly?
- 5I see that you have an active activities program; could you walk me through a typical week of resident engagement and how you tailor these activities to those who may be less mobile?
- 6How does your administrative team handle communication with families when concerns arise, and what is your standard timeline for responding to questions or issues?
Personalized based on this facility's data
Key Review Excerpts
“SINCE MIKE DYKES HAS BECOME THE ADMINISTRATOR AT JASPER POINT,EVERYTHING HAS IMPROVED!!!! CONTENT AND HAPPY STAFF IS ALWAYS HELPING RESIDENTS”
“they left her for 12 hour's in her own feces...they withheld her seizure medicine which made her have 4 seizures”
“The place wasn't clean & the staff was unkind and rude. My Dad being bedridden was left numerous times in a urine soaked bed up to 2 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
14
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing compliance issues with families filing complaints about safety concerns, nursing staffing, and medication labeling. The most recurring problems involve care planning, accident prevention, and infection control, appearing across multiple surveys from 2022 to 2025. While all deficiencies show correction dates, the persistence of similar issues over three years suggests systemic challenges that families should carefully consider when evaluating this facility.
Nov 21, 2025Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nov 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 21, 2024Routine8
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 21, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 29, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
May 22, 2022Routine7
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Federal Penalties
Fine
Oct 23, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Jasper Point of Journey LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 1.7/5 · Rank 11 of 19 (Worst)
Ownership & Management
Owners
Journey Ox of Ga LLC
Owner · Organization
3 Bees Holdings LLC
Owner (parent company) · Organization
Ajoj Holdings LLC
Owner (parent company) · Organization
Bees Family Irrevocable Trust
Owner (parent company) · Organization
Blue Ocean Trust
Owner (parent company) · Organization
Journey Ox Ga Healthcare Holdings LLC
Owner (parent company) · Organization
Shasam Family Trust
Owner (parent company) · Organization
Shasam Holdings LLC
Owner (parent company) · Organization
Mcguinness, Bernard
Owner (parent company)
Mcguinness, Bernard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit journey-hc.com
Medicare data downloads
Original nursing home datasets
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