Jacksonville Health and Rehabilitation, LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 56 Google reviews
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What this means for your family
This facility's therapy department is highly regarded for helping patients regain mobility, making it a potential option for short-term rehab. However, families must be vigilant regarding medication management and medical oversight; we strongly recommend maintaining frequent, direct communication with the attending physician and monitoring the administration of prescribed treatments.
Google Reviews
Google Reviews
56 reviews on Google“Jacksonville Health and Rehabilitation receives highly polarized feedback, with many families praising the therapy department and individual staff members for their kindness, while others report severe concerns regarding medical oversight and communication. While some visitors highlight a clean and welcoming environment, recurring complaints about medication management and inconsistent care quality suggest a significant disparity in experiences.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Many staff members noted as kind and attentive
- Clean and well-maintained facility environment
- Responsive to specific patient comfort requests
Concerns
- Medication management errors and administration issues (mentioned by 3 reviewers)
- Unprofessional or dismissive attitude from nursing/medical staff (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a strong reputation for physical and occupational therapy; how do you integrate these therapy sessions into a resident's daily routine?
- 2Given that medication management is a critical part of care, what specific protocols or double-check systems do you have in place to ensure accuracy and prevent errors?
- 3I see that management is very active in responding to feedback online; what is the best way for family members to communicate directly with leadership if we have concerns about our loved one's care?
- 4Some families have mentioned experiences with staff responsiveness; what training or processes do you have in place to ensure that nursing staff remain attentive and approachable when we have questions about medical updates?
- 5With the facility having a 167-resident capacity, how do you foster a sense of community and ensure that residents feel heard and supported during their daily activities?
- 6In the event of a medical change or emergency, what is your specific process for notifying family members and coordinating with the resident's primary care team?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, techs, dietary staff, custodians, activities directors, nurse practitioner, doctor, but ESPECIALLY the physical therapist MEGAN, ASHLEY, MYKEICIA, CHARLOTTE, JILL, AND JeRON!!!!!! This group of folks treated me with dignity and respect”
“The nurses, CNAs and rehab staff are amazing. They all are very caring, kind, competent and want what is best for the patients in their care.”
“It took 3 tries to get regular meds administer correctly. The Doctor there is a pill pushing elitist with virtually no communication skills.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows persistent issues with food safety and dietary services, appearing in all three inspection years, alongside recurring fire safety system problems. The 21 deficiencies span nutrition management, fire safety equipment, and infection control, but all issues were corrected with documented completion dates. No complaints were filed by families, suggesting residents and families haven't felt compelled to report concerns to authorities.
Sep 29, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Sep 19, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Sep 6, 2018Routine9
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Jacksonville Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 32 of 43
Ownership & Management
Owners
Northport Holding Operations, LLC
Owner · Organization
James N Estes Jr Family Dynasty Tr no 2
Owner (parent company) · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer E Agee Family Dynasty Tr no 2
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit jacksonvillehealthandrehab.com
Medicare data downloads
Original nursing home datasets
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