Jackson Manor
Strong Medicare quality ratings; families often praise friendly and engaged staff members. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
While some families report a positive experience with the rehab team, there is a recurring pattern of serious neglect and hygiene issues in recent years. If you choose to consider this facility, you must visit frequently and unannounced to monitor your loved one's personal care and room cleanliness.
Google Reviews
Google Reviews
40 reviews on Google“Jackson Manor receives highly polarized feedback, with some families praising the staff's friendliness and rehab services while others report severe neglect. Critical concerns include chronic understaffing, poor hygiene standards, and issues with basic resident care like timely diaper changes and room cleanliness. Families considering this facility should be aware of the significant gap between the positive experiences of some and the distressing reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and engaged staff members
- Effective rehab therapy team
- Responsive communication during lockdowns
Concerns
- Chronic understaffing leading to neglect in hygiene and basic care (mentioned by 3 reviewers)
- Poor facility cleanliness and sanitation issues (mentioned by 3 reviewers)
- Lack of activities and stimulation for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure residents receive consistent assistance with daily hygiene and personal care?
- 2I noticed the CMS staffing rating is currently lower than other areas; how is your management team actively working to recruit and retain staff to ensure consistent coverage for all 90 residents?
- 3Could you walk me through your current cleaning schedule and the specific measures you take to maintain sanitation standards in common areas and resident rooms?
- 4What does a typical weekly activity calendar look like, and how do you ensure residents remain socially engaged and stimulated throughout the day?
- 5Given the importance of clear communication, what is your standard process for updating families on their loved one's health status or any facility-wide changes?
- 6How does your nursing team coordinate with the rehab therapy department to ensure a seamless transition for residents moving from acute care to long-term support?
Personalized based on this facility's data
Key Review Excerpts
“My sister is constantly wearing wet and soiled diapers she has to wait for hours to get changed. She calls us crying cause the nurses or nurse will not get to her to get changed.”
“My mom stays there and it’s always filthy. Clothes come up missing and went in today to two soiled diapers left on the floor. Floors never mopped.”
“This facility was disgusting! There were bedbugs in my bed. They did not launder my clothing or clean my room the entire time I was there, causing me to miss dialysis treatments, causing me to be rehospitalized.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jackson Manor shows concerning patterns with recurring issues in fire safety, infection control, and daily care assistance that persist across multiple surveys from 2023-2025. Two families filed formal complaints, including one regarding resident protection from abuse. While all deficiencies show correction dates, the repeated violations in critical safety areas suggest ongoing compliance challenges that families should discuss thoroughly during visits.
Aug 22, 2025Routine9
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 19, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jul 11, 2024Routine15
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Apr 7, 2023Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Jackson Manor
for profit
Chain Affiliation
Mgm Healthcare
32 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 30
Ownership & Management
Owners
Jackson Manor Investments, LLC
Owner · Organization
Ndf Holdings, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit mgmhealthcare.com
Medicare data downloads
Original nursing home datasets
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