Jackson Health Care Facility
Strong Medicare quality ratings; families often praise newer staff members described as on the job. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
Given the lack of substantive feedback in recent reviews, families should exercise caution and conduct an in-person tour to observe staff interactions and infection control practices firsthand. Specifically, ask management about their current protocols for isolating contagious patients to address the concerns raised in previous feedback.
Google Reviews
Google Reviews
14 reviews on Google“Jackson Health Care Facility receives high star ratings, but the majority of these are empty reviews without written feedback. The few substantive reviews highlight concerns regarding infection control protocols and inconsistent staff performance, while one positive review appears to be written by a new employee rather than a resident or family member.”
Quality Themes
Tap a score for detailsStrengths
- Newer staff members described as on the job
- Knowledgeable and patient staff interactions
- Generally polite and helpful demeanor
Concerns
- Inadequate separation of Covid-19 patients from non-Covid patients
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1With a 5-star staffing rating, how do you integrate your newer team members into the daily care routines to ensure consistent, high-quality support for residents?
- 2I noticed the facility has had two health inspection citations recently; could you walk me through the steps you have taken to address those specific findings and improve your compliance?
- 3How does the facility currently manage infection control and the separation of residents to ensure the safety and comfort of everyone during respiratory illness outbreaks?
- 4I appreciate that the leadership team is active in responding to feedback online; how do you use that family input to make tangible changes to the resident experience here?
- 5What does a typical daily activity schedule look like for a resident, and how do you tailor these programs to keep everyone engaged and social?
- 6In the event of a sudden change in a resident's health status, what is your specific protocol for communicating with family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“From what I know. CoVid patients are in a room with non CoVid patients. Other than that, staff is ok. Senior members are lackadaisical but new staff is on the job”
“So far, everyone has been so kind and helpful! They are knowledgeable and patient. That really helped me feel at ease, starting a new job there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Jackson Health Care Facility shows a mixed safety record with all 16 deficiencies corrected by the provider. The most recurring issues involved resident care planning and assessment, building safety concerns including corridor obstructions and smoke barriers, and electrical system maintenance. Problems appear resolved rather than persistent, with the most recent deficiencies in 2021 focusing on treatment care and mobility assistance for residents.
Mar 25, 2021Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Feb 28, 2019Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 14, 2017Routine10
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Ownership & Operations
Who Operates This Facility
Jackson Health Care Facility
for profit
Chain Affiliation
Crowne Health Care
18 facilities nationwide
Chain avg rating: 4.2/5 · Rank 13 of 18
Ownership & Management
Owners
Crowne Operations, INC
Owner · Organization
Jennifer Jones Mcinnish Family Dynasty Trust #1
Owner (parent company) · Organization
Richard Bryan Jones Family Dynasty Trust #1
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit crownehealthcare.com
Medicare data downloads
Original nursing home datasets
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