Ivy Park at Woodland Hills
Families consistently rate this highly — reviewers highlight compassionate and attentive caregivers. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
The caregiving team at Ivy Park is a standout strength, with many families reporting deep emotional bonds with the staff. However, you should perform due diligence regarding the management team, as recent feedback suggests significant administrative friction despite the excellent frontline care.
Google Reviews
Google Reviews
26 reviews on Google“Families can rely on the exceptionally compassionate and attentive caregivers, many of whom are described as becoming like family to residents. While the facility is praised for its beautiful, clean, and calming atmosphere, there is a significant warning regarding poor management practices and administrative issues.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregivers
- Beautiful, clean, and spacious facility
- Warm and welcoming atmosphere
- High-quality dining and culinary experience
Concerns
- Poor management and administrative oversight
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to positive reviews, often using identical phrasing for different reviewers. While they address the single negative review with a professional and serious tone, the majority of responses lack true personalization.
Questions for Your Tour
- 1We've heard wonderful things about the dining experience here; could you tell us more about how the culinary team plans the weekly menus?
- 2It's great to see that the management team engages with community feedback; how does the administration typically communicate important facility updates to families?
- 3We'd love to hear more about the monthly calendar—what kind of social events or outings are currently popular with the residents?
- 4The facility looks beautiful and very well-maintained; what is your process for ensuring the common areas stay clean and inviting for residents?
- 5In the event of a medical emergency during the night, what is the specific protocol for contacting both the on-site staff and our family?
- 6How do the caregivers ensure that each resident's specific daily routine and personal preferences are being met and communicated to the rest of the team?
Personalized based on this facility's data
Key Review Excerpts
“The staff there has become a part of our family. They are kind and compassionate, not only thinking of my father's needs but also conscious of what me and my brother need from them.”
“While the caregivers here are truly wonderful, the management is another story entirely. When my mom moved in, we were impressed by the nice facility and the kind, and patient, and attentive caregivers.”
“My mom lived almost 12 superb years at Sunrise of Woodland Hills. Every time I would visit her I would pinch myself on lucky we both were for her to live in such warm, professional, casual, and super caring place.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Jan 30, 2026ComplaintCleanReport
This report details a complaint investigation conducted following allegations regarding medication dispensing and resident hygiene care. The investigation found insufficient evidence to support either allegation, leading to both being deemed 'Unsubstantiated' at this time.
Sep 27, 2025ComplaintCleanReport
The visit was a Case Management follow-up conducted in conjunction with a complaint investigation. One deficiency was cited regarding medication record keeping practices. This deficiency is classified as Type B, indicating a non-compliance issue that could potentially impact resident care.
Sep 27, 2025Follow-up
The visit was a Case Management follow-up conducted in conjunction with a complaint investigation. One deficiency was cited regarding medication record keeping practices. This deficiency is classified as Type B, indicating a non-compliance issue that could potentially impact resident care.
Medications reviewed showed inaccurate record keeping. Specifically, the medications for two residents were not accurately recorded on the centrally stored medication record log.
Aug 4, 2025ComplaintCleanReport
This report details the findings of a complaint investigation conducted on August 4, 2025. The allegations regarding staff failing to ensure reasonable accommodations and improper handling of room repairs were reviewed. Both allegations were ultimately deemed 'Unsubstantiated' based on the evidence gathered during the investigation.
Jul 24, 2025Routine
The facility underwent a required annual visit and was generally observed to be well-maintained, with common areas and resident rooms appearing clean and properly furnished. However, one Type B deficiency was cited regarding the improper storage of perishable food items, specifically items left uncovered in the freezer and refrigerator.
Readily perishable foods or beverages were observed stored in the freezer and refrigerator uncovered. This poses a potential health and safety risk to persons in care.
Apr 8, 2025ComplaintCleanReport
This report details a complaint investigation regarding food preparation and service safety. The investigation found that the allegation was unsubstantiated, as staff were observed following proper procedures and residents reported satisfaction with the food service.
Feb 27, 2025ComplaintCleanReport
This report details a complaint investigation concerning allegations of staff verbally abusing a resident. The investigation found no evidence to support the allegation, and the complaint was deemed unsubstantiated. No deficiencies were cited during this visit.
Jul 19, 2024OtherCleanReport
The pre-licensing visit was conducted by LPAs Valeria Conway and Brian Balisi. The facility was inspected and found to have adequate supplies, proper temperature controls, and functional safety equipment. No deficiencies were cited during this review.
Ownership & Operations
Who Operates This Facility
Transformer Opco Llc;oakmont Management Group LLC
O'GRADY, PATRICE
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit ivyliving.com
Medicare data downloads
Original nursing home datasets
CA CCLD — View Official Record
Public-record source of inspection history and licensure data shown on this page
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