Ivy Park at Wood Ranch

COMPLAINT INVESTIGATION REPORT

FACILITY EVALUATION REPORT

The investigation substantiated the allegation that staff did not seek timely medical attention for the resident following multiple falls. Furthermore, the facility was cited for failing to follow protocol regarding emergency response for terminally ill residents in hospice care. The presence of a Type A citation indicates immediate and serious deficiencies requiring corrective action.

The investigation substantiated the allegation that staff did not seek timely medical attention for the resident following multiple falls. Furthermore, the facility was cited for failing to follow protocol regarding emergency response for terminally ill residents in hospice care. The presence of a Type A citation indicates immediate and serious deficiencies requiring corrective action.

The unannounced annual inspection was conducted by LPAs Martha Arroyo and Brian Balisi. The facility was found to be in compliance with Title 22 regulations across dining, kitchen, and common areas. No deficiencies were cited during the visit.

This report details a complaint investigation regarding bedbug control at the facility. The allegation that staff did not keep the facility free of bedbugs was reviewed, and based on the investigation findings, the allegation was deemed Unsubstantiated.

This report details an investigation into a complaint regarding bed bugs at the facility. The allegation was reviewed through physical inspection and documentation review, and the department found insufficient evidence to corroborate the claim. Consequently, the allegation was deemed Unsubstantiated.

The inspection was a follow-up Case Management - Incident visit conducted to investigate a self-reported incident from 08/15/2024. The investigation concluded that staff handled a resident in a rough manner, resulting in bruising. This finding resulted in a Type A deficiency citation for failure to prevent abuse.