Ivy at Deer Lodge
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

Watch Ivy at Deer Lodge
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- High staff turnover (72%)
- High RN turnover (80%)
Bottom 25% in MT · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · Worst in IVY HEALTHCARE GROUP chain · $112,620 in fines
What this means for your family
The Ivy at Deer Lodge shows strong results for short-term rehabilitation and physical therapy, with many patients reporting successful recovery. However, given the serious allegations of understaffing and hygiene issues in recent years, we strongly recommend visiting during off-peak hours and asking management directly about their current nurse-to-patient ratios.
Google Reviews
Google Reviews
36 reviews on Google“Ivy at Deer Lodge receives highly polarized feedback, with many reviewers praising the rehabilitation therapy team and staff friendliness, while others report severe neglect and poor facility conditions. Families considering this facility should be aware of a stark divide between positive experiences regarding physical therapy outcomes and serious allegations of understaffing and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Strong teamwork among care staff
Concerns
- Severe understaffing (mentioned by 2 reviewers)
- Poor hygiene and unpleasant odors (mentioned by 2 reviewers)
- Staff distracted by personal devices (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with call lights and personal care throughout the day?
- 2I noticed that some families have mentioned concerns regarding facility hygiene and odors; what is your current daily cleaning schedule and how do you monitor the environment to ensure it stays fresh?
- 3Since therapy services are a noted strength here, how do you integrate those physical and occupational therapy sessions into the residents' daily routines to ensure they stay active?
- 4I see that dining experiences are an area you are working to improve; could you walk me through how you gather resident feedback on meals and what changes have been implemented recently?
- 5How do you ensure that staff remain focused on resident care during their shifts, and what is your policy regarding the use of personal devices while on the floor?
- 6In the event of a sudden medical change, what is your specific process for communicating with family members and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“Their PT and OT folks are the reason that I walked out of there with a cane and not a walker.”
“Our dad was at Ivy for the last 3 years. We just lost him to a long battle of dementia. We cannot put into words how happy we are to have had him at Ivy in Deerlodge.”
“Went here as a double amputee rehab patient. Had great care from admitting people to even cleaning staff. In 6 weeks they had me ready to go home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 21 deficiencies, raising concerns about resident protection from abuse and neglect, which has been cited repeatedly across surveys. The facility struggles with care planning, accident prevention, and resident rights issues, though all violations have correction dates. Recurring problems with safety oversight, nursing competency, and fire safety systems suggest persistent operational challenges that families should carefully evaluate.
Dec 3, 2025Routine7
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Dec 3, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 25, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Oct 10, 2024Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Sep 19, 2024Complaint5
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Jul 17, 2024Complaint4
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Dec 3, 2025
$26,685
Fine
Nov 25, 2024
$76,624
Fine
Aug 2, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Ivy at Deer Lodge
for profit
Chain Affiliation
Ivy Healthcare Group
4 facilities nationwide
Chain avg rating: 1.8/5 · Rank 3 of 4 (Worst)
Ownership & Management
Owners
Coane, Ryan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit ivyhealthcaregroup.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.