Integrity Hc of Marion
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (35 vs median 11.0)
Bottom 25% in IL · Below recommended RN staffing · Above average staffing · Worst in INTEGRITY HEALTHCARE COMMUNITIES chain · $265,550 in fines
What this means for your family
While the facility has historically received praise for its rehab therapy, recent reviews indicate a severe decline in basic care standards. Families should be extremely cautious and perform unannounced visits to verify hygiene, meal delivery, and staff responsiveness before considering this facility.
Google Reviews
Google Reviews
39 reviews on Google“Integrity HC of Marion faces severe, recurring criticism regarding neglect, poor hygiene, and inadequate staffing. While some reviews praise the facility's rehab services and occasional staff members, the majority of recent feedback describes a facility with offensive odors, missed meals, and a lack of basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy/rehab services
- Occasional compassionate nursing staff
- Visible facility improvements in specific years
Concerns
- Neglect of hygiene and basic patient care (mentioned by 8 reviewers)
- Understaffing and slow response to call lights (mentioned by 6 reviewers)
- Poor food quality and missed meals (mentioned by 5 reviewers)
- Unpleasant facility odors and lack of cleanliness (mentioned by 5 reviewers)
- Unprofessional or rude staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are currently being taken to ensure consistent daily hygiene and room cleanliness for all residents?
- 2How does the nursing team manage call light response times, particularly during evening and weekend shifts when staffing levels may fluctuate?
- 3Could you walk me through the current process for monitoring meal delivery and nutritional intake to ensure that every resident receives their scheduled meals?
- 4With the facility's strong reputation for physical therapy and rehab, how is that same level of dedicated attention integrated into the daily care plans for long-term residents?
- 5How do you facilitate ongoing communication with families regarding medication adjustments or changes in a resident's health status?
- 6What protocols are in place to ensure that all staff members maintain a professional and supportive demeanor when interacting with residents and their visiting family members?
Personalized based on this facility's data
Key Review Excerpts
“My husband has only been there a month and they have forgotten to bring him dinner 3 times in the past 2 weeks. When the staff is made aware of it, they go to the kitchen and they just through whatever they can find on a tray.”
“My aunt was placed here after a hospital stay for rehab, and we are trying to get her moved asap. They did not change her and neglected to give her necessary medication for 3 days.”
“Rehab was Awesome! Nursing not so good. Very understaffed and 50 - 50 on caring . either the nurses cared and were awesome or they putting in there time don't bother me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows significant ongoing compliance problems, with families filing complaints that triggered inspections in 24 cases. Primary recurring issues involve accident prevention and safety hazards, nutrition and meal services, and emergency preparedness protocols. While the facility corrects most deficiencies when cited, the pattern of repeated problems across multiple areas and the high volume of family complaints suggest persistent quality concerns that warrant careful consideration.
Apr 22, 2026Complaint1
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Apr 8, 2026Complaint2
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides drinks consistent with resident needs and preferences and sufficient to maintain resident hydration.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 30, 2026Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Dec 9, 2025Complaint6
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nov 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2025Complaint2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Federal Penalties
Fine
Aug 11, 2025
$32,139
Fine
Jun 16, 2025
$182,390
Payment Denial
Jun 16, 2025
13-day denial
Ownership & Operations
Who Operates This Facility
Integrity Hc of Marion
for profit
Chain Affiliation
Integrity Healthcare Communities
5 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 5 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit integrityhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Parkway Manor
4.0 miNursing Home · Marion, IL
Helia Healthcare of Energy
6.6 miNursing Home · Energy, IL
Shawnee Senior Living
8.5 miNursing Home · Herrin, IL
Integrity Hc of Herrin
8.6 miNursing Home · Herrin, IL