Indianola Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 6)
Below average in MS · Below recommended RN staffing · $8,512 in fines
What this means for your family
This facility is highly regarded for its effective physical therapy and compassionate staff, making it a strong choice for rehabilitation. However, families should be aware of potential communication barriers; we recommend establishing a direct point of contact with a nurse or administrator upon admission to ensure you can receive updates on your loved one.
Google Reviews
Google Reviews
71 reviews analyzed“Indianola Rehabilitation and Healthcare Center receives high praise for its compassionate staff, effective physical therapy programs, and clean, welcoming environment. However, some families report significant challenges with communication, specifically regarding difficulty reaching staff by phone and concerns about consistent resident care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Engaging activity programs
Concerns
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
- Inconsistent resident care and hygiene (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific steps are taken to ensure consistent, high-quality daily hygiene and personal care for residents who are not currently in active therapy?
- 2I noticed that reaching the facility by phone can sometimes be a challenge; what is the best way for family members to get timely updates or reach a staff member directly regarding a loved one's status?
- 3With your strong activity program, could you walk me through a typical week of events and how you encourage residents to participate?
- 4Since the facility has a 4-star staffing rating, how do you deploy your team to ensure that residents receive attentive care throughout all shifts, especially during weekends or evenings?
- 5How does your clinical team handle medical emergencies or changes in a resident's condition, and what is your process for communicating those updates to family members?
- 6I see the facility has had some recent health inspection findings; what specific improvements or changes have you implemented recently to address those areas and enhance the overall quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Mom could no longer walk when she checked in. 3 weeks later she was walking great and going up and down a few steps. The physical therapists are awesome.”
“The staff is competent, accessible, professional, courteous but most importantly there is a genuine spirit and culture of TRUST and COMPASSION that illuminates throughout the building.”
“The staff and residents were so kind and patient with my grandma, who initially had a hard time settling in. We’re so thankful the staff didn’t give up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that resulted in deficiencies for accident prevention, abuse protection, and care planning issues. The facility shows recurring problems with resident rights, care planning, and safety oversight across multiple surveys from 2022 to 2026. While all cited deficiencies have correction dates, the pattern of complaints and repeated care planning violations suggests ongoing quality concerns that families should investigate thoroughly before placement.
Jan 14, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2025Routine6
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 31, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 12, 2022Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Jan 14, 2026
$22,925
Fine
Jul 31, 2024
$8,512
Ownership & Operations
Who Operates This Facility
Indianola Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 28 of 51
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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