Indian Hills Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 6 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 5)
- High staff turnover (58%)
- High RN turnover (60%)
Bottom 25% in NE · Below recommended RN staffing · Worst in LANTIS ENTERPRISES chain
What this means for your family
Given the consistent reports of neglect and hygiene failures in recent years, families should exercise extreme caution when considering this facility. If you must tour, specifically ask to see the bathing logs and inquire about current staffing ratios to ensure they meet your loved one's basic health needs.
Google Reviews
Google Reviews
6 reviews on Google“Indian Hills Manor faces significant criticism regarding hygiene standards and staffing levels, with multiple reports of neglect and infrequent bathing for residents. While older reviews from 2017 and 2018 provided higher ratings, recent feedback from 2020 to 2022 is consistently negative, highlighting a decline in quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Short-term rehab availability
- Facility accessibility for local residents
Concerns
- Poor hygiene and infrequent bathing (mentioned by 2 reviewers)
- Chronic understaffing (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols do you have in place to ensure that residents receive consistent assistance with daily hygiene and bathing?
- 2How does your team communicate with families regarding changes in a resident's health status or care plan, especially when concerns arise?
- 3With the facility currently managing a high volume of short-term rehab patients, how do you ensure that long-term residents continue to receive dedicated, personalized attention?
- 4What steps is the leadership team taking to improve the overall facility cleanliness and environment for residents?
- 5Can you walk me through the process for handling medical emergencies, and how quickly can a resident expect to be seen by a licensed nurse during an urgent situation?
- 6What kind of daily activities or social engagement opportunities are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“Yesterday I heard from my mom that it had been 16 days for her to receive her FIRST bath/shower. Their hygiene protocol due to covid/short staff has gone from 2 showers a week to 1 shower a week (which I find repulsive in of itself), but 16 days without a shower is inappropriate, neglect, and poor/pathetic care/management).”
“The understaffing issue will disallow for your loved one to get the exercise they need to prevent further issues such as blood clots.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
12
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with pressure sores (bedsores)
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Indian Hills Manor shows recurring problems with staff training and care planning across multiple surveys, with families filing complaint reports that triggered inspections in 2023 and 2025. The facility has faced repeated issues with nurse aide training, resident assessments, daily care assistance, and medication management. While all deficiencies show correction dates, the pattern of similar problems returning suggests ongoing management challenges that families should investigate during visits.
Mar 11, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 4, 2025Routine12
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 4, 2025Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Apr 15, 2024Routine18
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 6, 2023Routine7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Payment Denial
Apr 15, 2024
15-day denial
Ownership & Operations
Who Operates This Facility
Indian Hills Manor
for profit
Chain Affiliation
Lantis Enterprises
5 facilities nationwide
Chain avg rating: 1.6/5 · Rank 4 of 5 (Worst)
Ownership & Management
Owners
Lantis, Cammy
Owner
Lantis, Mary
Owner
Lantis, Travis
Owner
Rinard, Sandra
Owner
Soulek, Wendy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit indianhillsmanor.com
Medicare data downloads
Original nursing home datasets
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