Independence House
Strong Medicare quality ratings; families often praise effective rehabilitation therapy. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
Independence House is highly regarded for its rehabilitation services and responsive administration, making it a strong candidate for post-surgery recovery. While the facility has a history of positive feedback, families should observe staff engagement during visits to ensure the professionalism noted in recent years remains consistent.
Google Reviews
Google Reviews
7 reviews on Google“Independence House receives consistent praise for its effective rehabilitation services and friendly, helpful staff, particularly regarding post-surgery recovery. However, some historical feedback highlights concerns regarding staff professionalism and attentiveness, specifically noting instances of employees being distracted by personal devices.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Friendly and helpful nursing staff
- Responsive administration
- Accommodating and flexible environment
Concerns
- Staff distracted by personal devices at nurses' station (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We were so impressed to see your 5-star CMS health inspection rating; how do you maintain such high standards of clinical care for your residents?
- 2We've heard wonderful things about your rehabilitation therapy services; could you tell us more about how that process works for someone recovering here?
- 3How do you ensure that the nursing staff remains fully focused on resident care and attentive to their needs during their shifts?
- 4What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with each other?
- 5In the event of a medical emergency during the night, what is the protocol for getting immediate care and notifying the family?
- 6We noticed your administration is known for being very responsive; how can we best communicate with the leadership team if we have questions about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been at independence house for rehab for 3 months. I think the staff is amazing. They are always first to help solve problems when they occur.”
“I was there 5 years ago after a broken hip and we liked them so well for the way they helped me, he wanted to go for his knee! I was also in the home for 13 days after my hip surgery... They were very good to me then also, I loved the food, the nurses, cleaning ladies and all!”
“The entire staff was amazing. Nurses, Aides, Therapy, Dietary. They made it easier to heal quicker and get home faster.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Independence House shows a pattern of recurring safety and maintenance issues, with 15 deficiencies across two surveys in 2019 and 2024. The facility has persistent problems with fire safety systems (sprinkler maintenance appearing in both surveys), along with issues in care planning and resident treatment quality. While all deficiencies were reportedly corrected, the recurrence of safety violations suggests ongoing operational challenges that families should consider when evaluating this facility.
Apr 28, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 17, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 5, 2024Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 13, 2019Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Ownership & Operations
Who Operates This Facility
Independence House
nonprofit
Ownership & Management
Owners
Blanchard Valley Health System
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit independence-house.com
Medicare data downloads
Original nursing home datasets
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