Independence Health & Rehabilitation Center
Strong Medicare quality ratings; families often praise helpful individual nursing aides. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
While some families have praised individual staff members, the recent trend of reviews indicates serious issues with responsiveness and administrative communication. We strongly recommend visiting the facility during off-hours to observe staff availability and asking specifically about their protocols for medication administration and call-light response times.
Google Reviews
Google Reviews
25 reviews on Google“Independence Health & Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding responsiveness, communication, and basic care standards. While some families report positive experiences with individual staff members, multiple recent accounts describe long wait times for assistance, medication delays, and a lack of administrative organization.”
Quality Themes
Tap a score for detailsStrengths
- Helpful individual nursing aides
- Advocacy for resident spirit and health
- Nutritious meal options for some residents
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 3 reviewers)
- Poor communication and lack of administrative responsiveness (mentioned by 3 reviewers)
- Medication management and pain relief delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
- 2With a 3-star staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly when the unit is busy?
- 3Could you walk me through your current process for medication administration and how you ensure residents receive pain management on a timely schedule?
- 4Given the recent focus on facility cleanliness, what is your daily schedule for housekeeping and sanitation in resident living areas?
- 5What steps are you taking to improve administrative communication so that families feel updated and heard regarding their loved one's care?
- 6I’ve heard great things about your focus on resident spirit; what kind of social activities or programs are currently being offered to keep residents engaged throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very unorganized. The administration and CNAs are rude. They treat you like dirt. The pain was terrible for the first 2 days and they didn't get my medication to me.”
“I pressed the call button and YELLED for help for 75 minutes before anyone answered. It was from about 1:15 to 2:30 PM.”
“Fortunately the care my sister receives there from the nursing aides is better than the facility. The facility inside looks old and uncared for.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has ongoing concerns with families filing complaints that triggered five deficiencies across multiple surveys, including issues with pain management and resident care quality. The most recurring problems involve medication management, safety hazards, and care planning, with similar deficiencies appearing repeatedly across surveys from 2022 to 2025. While the facility corrects issues when cited, the pattern of recurring violations in critical care areas suggests persistent operational challenges that families should carefully consider.
Feb 18, 2025Routine10
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Feb 18, 2025Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nov 17, 2023Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Aug 3, 2023Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 7, 2022Routine10
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Meet other general requirements.
Federal Penalties
Fine
Feb 18, 2025
$45,819
Fine
Jan 17, 2024
$8,018
Fine
Jan 17, 2024
$16,039
Ownership & Operations
Who Operates This Facility
Independence Health & Rehabilitation Center
for profit
Chain Affiliation
Evergreen Healthcare Group
43 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 41 (Best)
Ownership & Management
Owners
Pacific Northwest Snf Operations Holdings (or) LLC
Owner · Organization
Ch Pacific Northwest Holdings LLC
Owner (parent company) · Organization
Couve Financial Services LLC
Owner (parent company) · Organization
Independence Snf Operations LLC
Owner (parent company) · Organization
Pacific Northwest Snf Operations Holdings LLC
Owner (parent company) · Organization
Witzcorp Global LLC
Owner (parent company) · Organization
Herzka, Yisroel
Owner (parent company)
Yenowitz, Yitzchok
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit independencehr.com
Medicare data downloads
Original nursing home datasets
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